Senior Customer Solutions Engineer (IBM OMEGAMON) - Full-time

It's fun to work in a company where people truly BELIEVE in what they're doing!

• *Job Description Summary:** This is a full-time remote opportunity located anywhere in the United States. The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products. The candidate must have a strong working knowledge of IBM z/OS, mainframe architecture and components. Experience with and working knowledge of other industry leading competitive mainframe monitoring products is a plus.

• *Core Technical Skills:**

+ Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS. + Familiarity with mainframe architecture and components. + Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks). + Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI. + Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU). + Knowledge of tailoring monitoring profiles and situations. + Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

• *Configuration and Deployment Skills:**

+ Experience with installing IBM software using SMP/E. + Applying maintenance and configuring product updates. + Experience using Omegamon Configuration Manager. + Defining and enabling situations (alerts), thresholds, and historical data collection. + Implementing security settings via RACF or external security managers. + Configuring SAF-based authentication and authorization

• *Integration and Automation:**

+ Integrating OMEGAMON with NetView, GDPS, or Service Management tools. + Using APIs or exits for custom alert handling or automation. + Writing and modifying JCL, REXX scripts, or CLISTs. + Setting up historical data collection and reporting via Tivoli Data Warehouse. + Experience with TCR or modern dashboards like Grafana is a plus.

• *Soft Skills and Practices:**

+ Analyzing performance data to tune the system and reduce overhead. + Accurately documenting configurations and changes. + Collaborating with operations teams, developers, and performance analysts. + Strong written and verbal communication skills. + Commitment to Rocket core values of trust, humanity, love and empathy.

• *Education and Experience:**

+ Bachelor’s Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus

• *Information Security:**

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

• *Diversity, Inclusion & Equity:**

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-MM1 #LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. .

• *What Rocket Software can offer you in USA:**

• *Unlimited Vacation Time as well as paid holidays and sick time** • *Health and Wellness coverage options for Rocketeers and dependents** • *Life and disability coverage** • *Fidelity 401(k) and Roth Retirement Savings with matching contributions** • *Monthly student debt benefit program** • *Tuition Reimbursement and Certificate Reimbursement Program opportunities** • *Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

• *It's fun to work in a company where people truly BELIEVE in what they're doing!**

• *Job Description Summary:** This is a full-time remote opportunity located anywhere in the United States. The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products. The candidate must have a strong working knowledge of IBM z/OS, mainframe architecture and components. Experience with and working knowledge of other industry leading competitive mainframe monitoring products is a plus.

• *Core Technical Skills:**

+ Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS. + Familiarity with mainframe architecture and components. + Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks). + Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI. + Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU). + Knowledge of tailoring monitoring profiles and situations. + Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

• *Configuration and Deployment Skills:**

+ Experience with installing IBM software using SMP/E. + Applying maintenance and configuring product updates. + Experience using Omegamon Configuration Manager. + Defining and enabling situations (alerts), thresholds, and historical data collection. + Implementing security settings via RACF or external security managers. + Configuring SAF-based authentication and authorization

• *Integration and Automation:**

+ Integrating OMEGAMON with NetView, GDPS, or Service Management tools. + Using APIs or exits for custom alert handling or automation. + Writing and modifying JCL, REXX scripts, or CLISTs. + Setting up historical data collection and reporting via Tivoli Data Warehouse. + Experience with TCR or modern dashboards like Grafana is a plus.

• *Soft Skills and Practices:**

+ Analyzing performance data to tune the system and reduce overhead. + Accurately documenting configurations and changes. + Collaborating with operations teams, developers, and performance analysts. + Strong written and verbal communication skills. + Commitment to Rocket core values of trust, humanity, love and empathy.

• *Education and Experience:**

+ Bachelor’s Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus

• *Information Security:**

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

• *Diversity, Inclusion & Equity:**

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-MM1 #LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. .

• *What Rocket Software can offer you in USA:**

• *Unlimited Vacation Time as well as paid holidays and sick time** • *Health and Wellness coverage options for Rocketeers and dependents** • *Life and disability coverage** • *Fidelity 401(k) and Roth Retirement Savings with matching contributions** • *Monthly student debt benefit program** • *Tuition Reimbursement and Certificate Reimbursement Program opportunities** • *Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future. Apply tot his job Apply To this Job