Remote Service Delivery Tier 2 Analyst - Unlock Your Potential in IT

Job Overview:

We're seeking a highly skilled and enthusiastic Service Delivery Tier 2 Analyst to join our innovative team at Effortless Office, a Hybrid Managed Services Provider. As a key member of our Service Delivery team, you will provide superior technical support to ensure an exceptional end-user experience. If you're passionate about IT and have a strong technical background, we want to hear from you!

About Us:

At Effortless Office, we're revolutionizing the way organizations leverage technology to work effortlessly. We deliver and fully support secure cloud products and services, providing customers with a single solution provider for their entire IT environment. Our company culture values excellence, merit-based promotions, and a passion for what we do.

Job Responsibilities:

As a Tier 2 Analyst, you will:

• Provide high-quality technical support for desktop applications, devices, and software
• Resolve complex issues escalated from Tier 1 support
• Work with help desk ticketing systems, including responding, assigning, and closing tickets
• Administer data retention and recovery, ensuring data security and integrity
• Collaborate with the team to produce support documentation for supported products
• Demonstrate excellent communication, presentation, and writing skills, both written and verbal

Requirements:

To be successful in this role, you should have:

• High School diploma or equivalent (Degree preferred)
• 3-7 years of IT, Help Desk, and/or MSP experience
• Competency Certifications (CompTIA, Microsoft, VMWare, etc.) preferred
• Excellent interpersonal skills, with the ability to communicate technical issues to non-technical staff
• Strong technical knowledge in areas including user-end support, application support, networking, and Active Directory

What We Offer:

In return for your skills and experience, we offer:

• Competitive hourly rate ($21 - $26 per hour)
• Remote work arrangement
• Comprehensive benefits, including health, dental, and vision insurance, 401K, and paid time off
• Opportunities for career growth and development, including training and certification support

How to Apply:

If you're a motivated and talented IT professional looking for a new challenge, submit your application today. Please note that this role requires working a Daybreaker shift (3:30 am - 12:30 pm PST) and participating in an on-call rotation.