Transformative Senior Product Manager - Technical Opportunity at Amazon Connect

Join the Amazon Connect team and drive the vision, strategy, and innovation of our cutting-edge cloud contact center service. As a Senior Product Manager - Technical, you will play a pivotal role in shaping the future of customer engagement, leveraging your technical expertise and passion for delivering exceptional customer experiences. Our team is dedicated to fostering a collaborative environment, promoting work-life balance, and providing opportunities for growth and development.

We are seeking an experienced and entrepreneurial product leader to own and drive the development of key aspects of our product portfolio, including intuitive flow building, integrated testing capabilities, and analytics-driven optimization. If you thrive in fast-paced environments, enjoy working with diverse stakeholders, and are motivated by ambiguous challenges, we encourage you to apply.

Key Responsibilities

• Engage with customers to define product vision, roadmap, and investment strategies
• Influence senior leaders and communicate product vision, strategy, and goals
• Build and deliver roadmaps, features, and capabilities that drive adoption and utilization
• Collaborate with engineering, product marketing, and other stakeholders to launch and promote new capabilities
• Deliver compelling presentations, product demos, and technical discussions to drive adoption

Requirements

• 5+ years of technical product or program management experience
• 3+ years of end-to-end product delivery experience
• Experience managing technical products or online services
• Experience with feature delivery, tradeoffs, and roadmap strategy definition
• Strong analytical and problem-solving skills, with experience performing statistical analysis using SQL, Excel, and other tools
• Familiarity with technologies like Hadoop, rules-based systems, and machine learning

What We Offer

• Competitive salary (base pay ranges from $136,100/year to $235,200/year, depending on location and experience)
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Comprehensive benefits, including medical, financial, and other benefits
• Opportunities for growth and development in a dynamic and supportive team environment
• Flexible working hours and a culture that values work-life balance

Amazon is an equal opportunity employer and is committed to diversity and inclusion. We encourage applications from all qualified candidates, regardless of their background or circumstances. If you're passionate about building transformative technology-driven products and are looking for a challenging and rewarding role, we'd love to hear from you.

Apply Now and join our team of innovators and customer-obsessed professionals.