Remote Patient Care Customer Service Representative

Join Rotech Healthcare and Make a Difference in Patients' Lives

We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central team in Murray, KY. As a key member of our after-hours call center, you will play a vital role in delivering exceptional patient care and support to our customers. This is a remote opportunity, allowing you to work from the comfort of your own home and make a meaningful impact in the lives of our patients.

Job Highlights:

• Competitive salary starting at $15/hour, plus quarterly bonus opportunities
• 100% remote work arrangement, with flexible scheduling options (part-time or full-time)
• Opportunity to work with a national leader in home medical equipment and services
• Comprehensive benefits package, including 401k, medical, dental, and vision insurance, and generous paid time off
• Professional growth and development opportunities in a dynamic and supportive environment

Responsibilities:

As a Patient Care Customer Service Representative, you will be responsible for:

• Providing exceptional customer service to patients and families, responding to inquiries, and resolving issues in a timely and professional manner
• Accurately transcribing patient profiles, obtaining medically necessary documentation, and processing patient orders through our online pharmacy system
• Troubleshooting problems and resolving tracking issues, while maintaining a positive and empathetic attitude
• Verifying orders, performing data entry, and maintaining accurate records
• Collaborating with internal teams to ensure seamless patient care and support

Requirements:

To be successful in this role, you will need:

• High school diploma or equivalent, with experience in customer service, medical administration, or a related field
• Strong communication and interpersonal skills, with the ability to effectively communicate with patients, families, and internal teams
• Basic computer skills, including Microsoft Office and internet navigation
• Ability to work independently, with a strong focus on attention to detail and organizational skills
• Reliable internet connection and a dedicated workspace, with the ability to work in a remote environment

What We Offer:

Rotech Healthcare is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. We offer a comprehensive benefits package, including:

• 401k retirement plan
• Medical, dental, and vision insurance
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Bonus and incentive opportunities

How to Apply:

If you are a motivated and compassionate individual, with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to Apply To This Job

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate to apply. We look forward to hearing from you and exploring how you can make a difference in the lives of our patients.