Join Our Team as a Representative II, Rx Records in Cumberland, RI

Launch Your Career with CVS Health: No Experience Necessary, Comprehensive Training Provided! We're seeking a highly skilled and dedicated Representative II, Rx Records to join our team in Cumberland, RI. As a key member of our Prescription Records team, you will play a vital role in managing incoming customer inquiries, processing requests, and ensuring the accuracy of sensitive information. This hybrid role offers the perfect blend of remote work and in-office collaboration, with a schedule of Monday-Friday, 8:30 AM-5:00 PM EST, and requires working 2 days a week in our Cumberland, RI office.

At CVS Health, we're committed to delivering exceptional, human-centric healthcare, and we're looking for talented individuals like you to help us achieve our mission. Our Heart At Work Behaviors are at the core of everything we do, and we're seeking team members who embody our values of empathy, innovation, and collaboration.

Job Summary

• Handle incoming customer inquiries via phone, fax, and email in a fast-paced contact center environment
• Process requests for patient and prescriber prescription records, ensuring accuracy and attention to detail
• Maintain the highest level of confidentiality when working with sensitive information, including Protected Health Information (PHI) and Personally Identifiable Information (PII)
• Collaborate with team members to resolve issues, provide support, and drive success

Requirements

• High school diploma or equivalent experience required
• 1-2 years of experience in a call center environment, with a focus on accuracy and attention to detail
• Ability to work in a hybrid environment, with 2 days per week in the Cumberland, RI office
• Strong organizational, communication, and problem-solving skills

Preferred Qualifications

• Proficiency in data entry, Microsoft Word, Excel, and Outlook
• Experience working with sensitive information, HIPAA, or in a related field
• Customer service, patient prescription records, or legal/paralegal experience
• Associate's degree or equivalent certificate

What We Offer

• Competitive salary range: $17.00 - $31.30 per hour
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan, Employee Stock Purchase Plan, and term life insurance
• Paid Time Off (PTO), holidays, and sick time
• Opportunities for career growth, development, and advancement

How to Apply

If you're passionate about delivering exceptional customer service, working with sensitive information, and collaborating with a talented team, we encourage you to apply for this exciting opportunity. Apply today and take the first step towards a rewarding career with CVS Health!