Remote Entry Level Collector (Florida Residents Only) - Unlock Your Potential with Hilton Grand Vacations

Job Overview:

We're seeking a highly motivated and organized individual to join our dynamic Collections team as a Remote Entry Level Collector. As a key member of our team, you will be responsible for handling past due mortgage and/or maintenance accounts, providing exceptional customer service, and driving collections efforts to meet business objectives.

Key Responsibilities:

• Handle inbound and outbound calls to collect on past due accounts, providing excellent customer service and resolving issues in a professional and courteous manner
• Follow all State and Federal Laws, and company regulations, to ensure compliance and adherence to industry standards
• Maintain accurate and detailed records of collection activity, including phone calls, correspondence, and payments received
• Meet or exceed performance metrics, including collection targets, phone activity, and contact percentages
• Collaborate with internal stakeholders to resolve complex issues and improve overall collection efforts

What We Offer:

• Competitive salary and bonus potential
• 100% remote work-from-home arrangement
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) program with company match
• Generous paid time off and holidays
• Employee stock purchase program and tuition reimbursement
• Opportunities for professional growth and development

Requirements:

• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to meet federal and state licensure requirements
• Flexible schedule, including evenings and weekends (Monday - Saturday, 8am - 11pm)

Preferred Qualifications:

• 6+ months of collections experience or related field (customer service or sales)
• Skip tracing experience
• Timeshare industry, financial services, or banking experience

Our Company Culture:

Hilton Grand Vacations is a leading vacation ownership company that values diversity, equity, and inclusion. We're committed to providing a work environment that is supportive, inclusive, and respectful of all employees. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

How to Apply:

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with Hilton Grand Vacations.