Job Title: Remote Pharmacy Care Technician - Join Our Team and Make a Difference in Healthcare

Embark on a fulfilling career journey with Optum, a global leader in healthcare technology and services. We are seeking a highly skilled and dedicated Pharmacy Care Technician to join our team in a fully remote capacity. As a Pharmacy Care Technician, you will play a vital role in supporting the successful implementation and execution of our pharmacy programs and processes, ensuring exceptional patient care and outcomes.

At Optum, you will be part of a culture that values diversity, inclusion, and innovation. Our team is committed to advancing health equity on a global scale, and we are passionate about making a positive impact on the communities we serve. As a Pharmacy Care Technician, you will have the opportunity to work with a talented team of professionals, develop your skills, and grow your career in a dynamic and supportive environment.

Key Responsibilities

• Conduct in-bound and out-bound calls to support program requirements, including medication adherence, member outreach, and provider follow-up calls
• Provide exceptional customer service, serving as a resource for internal and external customers
• Complete calls and assignments, meeting productivity standards and deadlines
• Review prescription claims documentation, collect and maintain eligibility information, and exhibit excellent phone and communication skills
• Collaborate with internal staff and providers to resolve issues and improve patient outcomes
• Participate in quality improvement initiatives and contribute to the overall success of our pharmacy team

What We Offer

• Competitive salary and comprehensive benefits package
• Opportunities for career development and growth
• Flexible remote work arrangement, with the ability to work from anywhere in the U.S.
• Collaborative and dynamic work environment, with a team of talented professionals
• Recognition and rewards for outstanding performance

Requirements

• High School Diploma or equivalent required; Pharmacy Technician license or certification preferred
• 2+ years of experience in a pharmacy setting, with 1+ year of administrative support experience
• Excellent communication and customer service skills, with the ability to work in a fast-paced environment
• Proficiency in Microsoft Office products, including Word, Outlook, and Excel
• Ability to work independently, with some supervision and direction from manager

Preferred Qualifications

• 3+ years of experience in a pharmacy setting, with certified medical assistant training or certification
• Bilingual language proficiency (English/Spanish)
• Experience with medication adherence measures, Salesforce documentation, and Rx Claim experience

Telecommuting Requirements

• Must have a dedicated workspace in your home, with a secure and reliable internet connection
• Ability to maintain confidentiality and adhere to UnitedHealth Group's telecommuter policy

Soft Skills

• Excellent organizational, customer service, and communication skills
• Ability to handle escalated issues professionally and maintain strict confidentiality
• Compliance with all organizational policies regarding ethical business practices

Join Our Team

At UnitedHealth Group, we are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply Now and take the first step towards a rewarding career as a Pharmacy Care Technician with Optum.