Part-time Accountability Coach (Remote, Pacific Time)

Unlock Your Potential as a Part-time Accountability Coach at Calibrate! We're seeking a highly skilled and compassionate coach to join our remote team, dedicated to empowering individuals to achieve their health and wellness goals. As a Part-time Accountability Coach, you will play a vital role in fostering accountability, delivering exceptional results, and providing an outstanding experience for our members.

In this dynamic and rewarding role, you will guide members in developing healthy habits, setting achievable goals, and celebrating their successes. You will also be responsible for administrative tasks, resolving member inquiries, and ensuring a seamless member experience. If you're a motivated and empathetic individual with a passion for coaching and customer service, we encourage you to apply!

About the Role

As a coach at Calibrate, you will be part of a innovative and supportive team, dedicated to helping members improve their relationships with food, sleep, exercise, and emotional health. Your expertise and positive attitude will be essential in providing exceptional care and support to our valued members. You will work closely with our team to deliver personalized coaching, address challenges, and celebrate successes, all while ensuring an outstanding member experience.

Key Responsibilities

• Implement core coaching competencies to inspire and support members throughout their lifestyle journey
• Engage, support, and retain members by establishing strong rapport, demonstrating empathy, and delivering compassionate service
• Ensure quality member experiences across all channels, adhering to local, state, and federal guidelines
• Handle inbound member calls in a professional, timely, and caring manner
• Assist members with various tasks, including responding to program inquiries, verifying information, and processing account updates
• Proactively identify members' needs, providing solutions and alternatives within established workflows
• Contribute to achieving Calibrate's service level agreements through effective collaboration with team members and leaders
• Embody and demonstrate Calibrate's values in every interaction with members
• Personalize the Calibrate program for each member, setting relevant and achievable goals
• Actively listen to members, empowering them to discover their own motivation and solutions for sustainable habit change
• Utilize key engagement metrics to support members in achieving their goals
• Maintain comprehensive documentation of all member interactions, next steps, and escalate issues as needed

Background and Experience

To be successful in this role, you will need:

• 5+ years of professional work experience
• 2+ years of coaching experience, or 1-year plus a coaching certification (NBHWC preferred)
• Customer service experience (preferred)
• Bilingual Spanish (a plus)
• Strong verbal and written communication skills, with a patient, personable, and kind approach
• Strong interpersonal skills, with the ability to build rapport quickly and communicate effectively with members and team members
• Ability to work remotely, with strong computer skills (Google Suite, Slack, Video Conferencing) and the ability to work on a computer for extended periods
• Flexible, adaptable, and self-motivated, with experience working in a fast-paced environment (startup experience preferred)
• A self-starter, able to hold yourself accountable in a remote working environment

What We Offer

This is a part-time, fully remote role, requiring 25 hours per week. The hourly rate for this role is $20.00 per hour. We offer two shifts: 1:00pm - 6:00pm PST or 10am-3pm PST.

We Encourage You to Apply!

Even if you don't feel like a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply now to take the first step towards an exciting and rewarding career as a Part-time Accountability Coach at Calibrate!

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