Remote Online Technology Support Specialist - Travel Industry Expert

Join Our Team and Provide Exceptional Support to Travelers Worldwide

We're seeking a highly skilled and experienced Online Technology Support Specialist to join our team at World Travel, Inc. As a remote worker, you will provide top-notch technical support to our clients and internal teams, ensuring seamless navigation of our online booking tools, including Concur Travel, Deem, GetThere, TravelBank, and our WorldMobile App.

Key Responsibilities:

• Deliver courteous, timely, and accurate issue resolution to customers via phone, email, and chat functionality
• Provide expert navigation, troubleshooting, and solutions for inquiries concerning all online booking tools
• Assist customers with online tool navigation, password resets, and building profiles
• Troubleshoot and resolve technical issues efficiently
• Organize daily tasks to prioritize client support calls, chats, and emails
• Open service desk tickets to report online issues and ensure prompt resolution
• Stay up-to-date on online tool releases, product enhancements, and current events related to the travel industry
• Support customers with World Travel, Inc. proprietary tools

Requirements:

• 1-3 years of experience using Concur Travel, Deem, GetThere, and TravelBank
• 1-3 years of experience with Sabre or Apollo Global Distribution System (Cryptic/Graphical capability preferred)
• 1-3 years of customer service experience
• Bachelor's Degree or equivalent preferred
• Minimum 5 years of work experience in a travel agency setting
• Expert Microsoft Office skills

Competency and Position Requirements:

• Excellent written and verbal communication skills, particularly with a customer service focus
• Comfortable and professional in customer-facing situations
• Independent worker who is a self-starter and willing to learn
• Strict attention to detail
• Ability to work in a fast-paced, stressful environment
• Technical aptitude

What We Offer:

• Competitive salary ($48,000.00 per year)
• Comprehensive benefits package, including:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
• Flexible 8-hour shift schedule
• Opportunity to work with a friendly and dynamic team

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply. Even if you don't feel like a perfect match, we'd still love to hear from you.

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