Member Concierge (Remote) - $18/hour

Launch Your Career as a Member Concierge with American Specialty Health!

American Specialty Health is seeking a highly skilled and compassionate Member Concierge to join our ASHCare Member Support team remotely. As a Member Concierge, you will play a vital role in providing exceptional coordination between our members and providers for our Virtual Physical Therapy and Fall Prevention services.

About This Opportunity

• Competitive hourly rate of $18
• Flexible, remote work arrangement
• Opportunity to make a positive impact on the lives of our members
• Collaborative and dynamic team environment

Responsibilities

• Coordinate intake, navigation services, and administrative support for Virtual Physical Therapy and Fall Prevention programs
• Provide exceptional customer service to members via telephone, responding to inquiries and resolving issues in a timely and professional manner
• Verify program eligibility, complete assessments, and obtain member payment responsibilities
• Schedule appointments, coordinate technical support, and ensure a seamless member experience
• Maintain accurate and confidential records, adhering to all legal and compliance requirements
• Participate in employee and company meetings to foster teamwork and discuss issues
• Assist with administrative duties related to Virtual Physical Therapist recruitment

Requirements

• High school diploma required; 1+ year of experience in Call Center or similar Customer Service operations, preferably in a Managed Care or Health Care environment
• Proficiency in MS Office (Outlook, Word, Excel, and SharePoint)
• Excellent communication, interpersonal, and organizational skills
• Ability to work in a fast-paced, dynamic environment with constant interruptions
• Demonstrated ability to exercise strict confidentiality and maintain accurate records

What We Offer

• Competitive hourly rate of $18
• Flexible, remote work arrangement
• Opportunity for professional growth and development
• Comprehensive benefits package
• Equal Opportunity/Affirmative Action Employer

How to Apply

If you are a motivated and compassionate individual looking to make a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application.