Remote Licensed Customer Service Representative - Unlock Your Potential with Liberty Mutual
Join our vibrant team as a Licensed Customer Service Representative and embark on a rewarding career journey! We're seeking a highly skilled and dedicated individual to provide exceptional customer service to our policyholders and agents. As a key member of our Customer Response Center, you will have the opportunity to work remotely and make a meaningful impact on our customers' lives. With a competitive salary and comprehensive benefits, this role offers a unique chance to grow professionally and personally.
As a Licensed Customer Service Representative, you will be responsible for providing timely, accurate, and responsive information and service to policyholders and agents. You will independently solve problems, analyze customer needs, and identify opportunities to enhance customer satisfaction and retention. With a strong focus on customer-centricity, you will build rapport with customers, listen to their requests, and provide expert knowledge of personal lines auto products.
Key Responsibilities:
- Provide exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies
- Build rapport with customers and identify opportunities to enhance customer satisfaction and retention
- Interpret policy contracts and provide expert knowledge of personal lines auto products
- Process policyholder transactions accurately and efficiently
- Utilize technical systems, including desktop and call center specific phone systems, to provide confident and accurate service
Requirements:
- Active P&C Producers insurance license required, with at least 2 years of active use
- Associates degree and 1+ year of insurance experience preferred
- 3-5 years of related customer service experience required
- Excellent communication and interpersonal skills
- Ability to review, record, and organize written data from various sources
What We Offer:
- Competitive salary and comprehensive benefits
- Remote work arrangement with flexible scheduling
- Opportunities for professional growth and development
- Comprehensive training program to ensure your success
- A dynamic and inclusive work environment with a strong focus on diversity, equity, and inclusion
About Liberty Mutual: We're a purpose-driven organization committed to fostering an environment where employees can build long and meaningful careers. With a strong focus on customer-centricity, we're dedicated to providing protection for the unexpected and delivering it with care. Join our team and be part of a global organization that values your hard work, integrity, and commitment to making things better.
Ready to Apply? If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss how you can join our team as a Licensed Customer Service Representative.
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