Transformational IT Service Operations Manager - Remote Opportunity

Join Our Team and Revolutionize Healthcare Technology

We're seeking an exceptional IT Service Operations Manager to lead our team of skilled engineers in delivering exceptional support and business continuity to our global client base of hospital and health systems. As a key member of our team, you will oversee the day-to-day operations, drive continuous improvement, and ensure seamless user experience.

Key Responsibilities:

• Lead and manage a team of technology engineers, providing coaching, development, and performance management
• Oversee all aspects of service operations, including incident, service request, problem, and change management
• Define, document, and enforce service delivery processes and procedures to ensure consistent service delivery
• Analyze service delivery metrics and identify areas for improvement, developing and implementing solutions
• Escalate critical incidents and manage relationships with third-party vendors for timely resolution
• Ensure adherence to IT security policies and procedures
• Track and report on service delivery performance to stakeholders, including key metrics and SLAs

What We Offer:

• Competitive salary range: $125,000-$145,000 USD
• Remote work opportunity based in the U.S. or Canada
• Minimal travel required
• Opportunity to work with a global leader in healthcare technology
• Collaborative and dynamic work environment

Requirements:

• Bachelor's degree in information technology, computer science, or a related field, or relevant years of experience
• 12+ years of relevant work experience to include information technology and client support
• 4+ years of experience in IT service desk operations management
• Proven experience leading and motivating a team in a fast-paced environment
• In-depth knowledge of ITIL/ITSM principles and methodologies
• Strong understanding of IT service delivery tools and technologies

Our Company:

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. We're committed to driving a new era of healthcare, where innovation and expertise can elevate care delivery and inspire healthier communities.

How to Apply:

If you're a motivated and experienced IT professional looking for a new challenge, please apply now. We're an Equal Opportunity/Affirmative Action Employer and welcome applications from diverse candidates.