Remote Outbound Call Center Representative - Unlock Your Earning Potential

Join Our Team and Make a Difference in Healthcare

We're seeking a highly motivated and results-driven Outbound Call Center Representative to join our team at Signify Health. As a key member of our Member Engagement team, you will play a vital role in improving the lives of our health plan members by offering, explaining, and scheduling free in-home or virtual healthcare evaluations. If you're passionate about delivering exceptional customer service and driving results, we want to hear from you!

Job Overview:

• Competitive hourly rate of $15.00 with unlimited monthly commission potential
• 3 weeks of paid training (Monday-Friday, 8AM-4:30PM) to set you up for success
• Flexible remote work arrangement with a fixed daily schedule
• Comprehensive benefits package, including medical, dental, and vision plans, 401K, and tuition reimbursement
• Opportunity to work with a leading healthcare company and make a lasting impact on people's lives

Responsibilities:

• Make an average of 50 outbound calls per hour to offer, explain, and schedule free in-home or virtual health evaluations
• Follow approved scripts and ensure members understand and are comfortable with the terms
• Present a positive, professional, and high-energy approach to clients, health plan members, and team members
• Meet daily goals set by the department, including productivity, quality, and customer service targets
• Adjust, reschedule, and cancel appointments with members and contracted providers as requested
• Monitor performance results and report member complaints and escalations to Member Engagement Managers

Requirements:

• High School Diploma or equivalent preferred
• 1+ year of call center experience or 2+ years of general work experience required
• Previous outbound call center or high-volume experience working in a metrics-driven environment is preferred
• Persuasive communication skills and ability to rebuttal while treating members with professional courtesy
• Strong computer skills and ability to use multiple systems simultaneously
• Reliable internet service with 10MB upload/download ability and a quiet workspace

What We Offer:

• Competitive compensation and benefits package
• Opportunity to work with a leading healthcare company and make a difference in people's lives
• Professional development and growth opportunities
• Flexible remote work arrangement and work-life balance

Take the Next Step

If you're ready to join a dynamic team and take your career to the next level, apply now to become a Remote Outbound Call Center Representative at Signify Health. Let's discuss how you can become a vital part of our success story!