Magical Guest Experiences Start Here: Guest Services Supervisor

Join the Disney Team and Create Unforgettable Memories

Disney, a global leader in entertainment and magical experiences, is seeking a dedicated and experienced Guest Services Supervisor to join our dynamic team. As a pivotal member of our team, you will oversee a team of guest services representatives, ensuring they deliver the highest level of service that Disney is renowned for worldwide.

Job Summary:

We are looking for a highly skilled and experienced Guest Services Supervisor to lead our team in providing exceptional customer service, managing operational duties, and ensuring guests' needs are met with the highest standard of professionalism and Disney magic. As a Guest Services Supervisor, you will play an essential role in shaping the guest experience, enhancing brand loyalty, and contributing to the overall success of our global enterprise.

Key Responsibilities:

• Supervise and train guest services team members, ensuring adherence to Disney standards
• Manage daily operations, including staff scheduling, performance evaluations, and workflow management
• Address and resolve escalated guest issues with empathy and efficiency
• Develop and implement strategies to enhance guest satisfaction and team productivity
• Maintain in-depth knowledge of Disney products, services, and policies
• Collaborate with other departments to ensure a cohesive guest experience
• Monitor and report on team performance metrics to senior management

Requirements:

• Proven experience in a supervisory role within customer service or hospitality
• Strong leadership skills and the ability to motivate and lead a team
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with professionalism and calm
• Proficient in using Microsoft Office and industry-related software
• High level of organization and attention to detail
• Flexibility to work various shifts, including evenings, weekends, and holidays

What We Offer:

• Competitive salary and comprehensive benefits package including health, dental, and vision insurance
• Generous paid time off including vacations and holidays
• Extensive paid training and professional development opportunities
• 401(k) plan with company matching
• Exclusive employee discounts and perks

Company Overview:

Disney is not just a movie studio or a theme park, but an expansive universe where stories come alive and dreams come true. Our mission is to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling. As a member of our team, you'll be part of a supportive and creative community that is dedicated to creating joy and delivering the highest level of service.

Ready to Join the Magic?

If you believe you have what it takes to create unforgettable memories for our guests, submit your application without delay. We are keen to hear from talented candidates like you.

Apply Now and become a part of the Disney team!