Overnight Front Desk Manager - Remote Opportunity

Job Summary:

We are seeking a highly skilled and experienced Overnight Front Desk Manager to join our team at Workwarp. As a key member of our front office team, you will be responsible for administering front office functions, supervising staff, and ensuring an efficient check-in and check-out process. If you have a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting remote opportunity.

Key Responsibilities:

• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process
• Ensure guest and employee satisfaction and maximize the financial performance of the department
• Maintain guest services and front desk goals, develop specific plans to prioritize and organize work, and handle complaints and resolve conflicts
• Supervise staffing levels, ensure regular communication with employees, and recognize performance to produce desired results
• Support the management of the front desk team, utilize interpersonal and communication skills to lead and influence others, and demonstrate honesty and integrity
• Ensure exceptional customer service, provide services that are above and beyond for customer satisfaction and retention, and respond to and handle guest problems and complaints
• Manage projects and policies, implement the customer recognition/service program, and train staff on credit policies and procedures
• Support human resource activities, solicit employee feedback, and assist in the interviewing and hiring of employee team members

Candidate Profile:

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

What We Offer:

• Competitive salary range: $54,000 to $68,000 annually
• Bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, and more
• Opportunity to work with a leading hospitality company and develop your career
• Remote work opportunity with a dynamic and supportive team

How to Apply:

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.