Join Our Team: Bilingual Food Manufacturing Customer Service Coordinator

Position Overview:

We're seeking a highly skilled and dedicated Bilingual Food Manufacturing Customer Service Coordinator to join our team at Cacique, the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences, resolving inquiries, and driving business growth.

Key Responsibilities:

• Manage and process customer orders accurately and timely, coordinating with cross-functional teams to meet customer requirements
• Provide exceptional customer service, addressing inquiries and concerns via phone, email, or chat, and resolving complaints efficiently
• Collaborate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers
• Support the sales team by providing customer feedback, managing accounts, and supporting promotional activities
• Maintain detailed records of customer interactions, orders, and complaints, generating reports to improve customer service processes

Requirements:

• Bilingual (Spanish) required
• Food manufacturing experience required
• Bachelor's degree and 5+ years of customer service experience
• Experience as a customer account manager and supporting cross-functional teams
• Proficient in Excel, ERP's, and complaints platforms (D365 preferred)
• Experience with PO's, invoicing, and documentation of customer interactions

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a leading brand in the food manufacturing industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Our Company Culture:

Cacique is a family-owned company founded on the core values of Family, Quality, Integrity, and Authenticity. We're committed to creating a rewarding environment where our team members can thrive and grow their careers. We're an Equal Opportunity Employer and welcome applications from diverse candidates.

Take the Next Step:

Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can make a difference as our Bilingual Food Manufacturing Customer Service Coordinator.