CVS Health Remote Customer Service Representative - Specialty Pharmacy

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Mail Order Pharmacy team at CVS Health. As a remote customer service representative, you will play a critical role in providing exceptional support to patients receiving life-sustaining specialty medication therapy. If you have a passion for delivering empathetic and genuine care to patients and clients, and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide phone support to patients and handle new medication orders and refills, including benefit verification and prior authorization.
• Coordinate and process patient medication requests, ensuring timely and accurate delivery of specialty medications.
• Collaborate with insurance companies, healthcare providers, and internal teams to resolve issues and ensure seamless patient care.
• Utilize excellent communication and interpersonal skills to build trust and rapport with patients, insurance companies, and internal partners.

Requirements:

• 1+ year of experience in a customer service role, handling high-volume, complex customer needs via telephone.
• 1+ year of experience working with Windows-based applications, including Microsoft Office, web navigation, and email.
• 1+ year of PC keyboarding experience, with strong typing skills and accuracy.
• High school diploma or equivalent required.

Preferred Qualifications:

• 6+ months of experience resolving high-volume, complex customer needs via telephone.
• Experience working in healthcare, with knowledge of benefits, insurance, prescriptions, and medical terminology.

What We Offer:

• Competitive salary: $25-$35/hour.
• Remote work opportunity.
• Immediate openings available.
• Opportunity to make a positive impact on patients' lives.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Apply Now