Customer Service Representative - Ski Industry Expert (Remote)

Join the innovative team at WeSki and revolutionize the ski travel industry with exceptional customer service!

WeSki is disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. We're seeking talented and ski-passionate Customer Service Representatives to join our dynamic team and provide unparalleled support to our clients throughout their ski holiday journey.

About the Role:

As a Customer Service Representative at WeSki, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip. This is a unique opportunity to combine your passion for customer service with your knowledge of the travel and ski industry.

Benefits & Perks:

• Competitive salary: $40,000 - $45,000 per year, depending on experience
• Remote position with flexible work arrangements
• Workspace stipend

Key Responsibilities:

• Provide exceptional support to clients throughout their ski holiday journey
• Serve as the main point of contact for customers, offering pre-booking advice, post-booking support, and support during the trip
• Represent the voice of the customer and influence product development roadmap
• Liaise between WeSki customers and suppliers for requests, complaints, and updates
• Work independently while receiving support from a broader team

Key Requirements:

• 3+ years of experience in customer service
• 2+ years of experience in Travel Tech B2C
• Experience working with support and CRM systems (e.g., Hubspot, Front, Zendesk, Intercom)
• Excellent written and verbal communication skills
• Strong technical skills and self-learning ability to understand multi-platform systems
• Ski experience is an advantage

Schedule:

• Rotating shift work schedule, including weekends and evenings
• 5-day work week
• Available shift times: 12:00 pm - 10:00 pm (with adjustments for Daylight Savings Time)

Contract Details:

• Contract duration: up to 8 months, with an option for renewal

Apply Now and join our team to revolutionize the ski travel industry with exceptional customer service!