Customer Service Representative - Remote Opportunity in New England
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Energy Choice California, a leading contact center that partners with external clients and Community Choice Aggregations (CCAs) in California to provide communities with a choice to purchase cleaner energy at competitive rates. As a Customer Service Representative, you will play a critical role in ensuring a high level of customer service to CCA customers, providing expert knowledge of our programs and services, and resolving customer inquiries in a professional and courteous manner.Key Highlights:
- Competitive Salary: $17.50 per hour (training rate) and $18.50 per hour (Tier 2 rate)
- Remote Opportunity: Work from home with flexible hours (11:30 AM - 8:30 PM)
- Full-time Position: 5-day work week with opportunity for growth and advancement
- Comprehensive Benefits: 401(k), dental insurance, health insurance, paid time off, vision insurance, and on-the-job training
Responsibilities:
- Provide exceptional customer service to CCA customers via inbound calls, responding to program questions and bill-related inquiries
- Develop a deep understanding of our assigned CCA programs, billing, and customer service complexities
- Ensure that all required contractual and Service Level Agreements are met
- Utilize strong written and verbal communication skills to resolve customer inquiries and provide expert knowledge to internal colleagues
- Work to consistently improve by implementing feedback from regular coaching sessions
Requirements:
- Education: High School Diploma required; Associate's Degree or above preferred
- Experience: 2 years of customer service experience preferred
- Language: Bilingual (English/Spanish) preferred
- Technical Skills: Proficient in Excel, Microsoft Dynamics CRM, and keyboard shortcuts
What We Offer:
- Competitive salary and benefits package
- Opportunity for growth and advancement
- Flexible remote work arrangement
- Comprehensive training and support