Customer Service Agent (Amazon Expert) - Remote

Join our dynamic team as a Customer Service Agent and help drive exceptional customer experiences! Based in our remote office, this role offers a unique opportunity to work with a growth engine for ecommerce businesses, providing top-notch service to clients across multiple sales categories. We're seeking a highly skilled and motivated individual with Amazon experience to join our team of experts.

About Color More Lines

Color More Lines is a global accounts and advertising management team with over 70 years of collective experience in online sales. We're dedicated to delivering excellence in ecommerce, with a curated client base of highly differentiated product offerings across multiple sales categories. Our success is tied to our clients' success, and we're committed to innovation and staying ahead of the curve in online commerce.

Job Summary

We're looking for a customer-focused and organized individual to join our team as a Customer Service Agent. As an Amazon expert, you'll provide white-glove service to our clients, answering questions, making quality control checks, and creating content for Amazon Posts. This role requires strong customer service skills, excellent time management, and planning skills, as well as the ability to work collaboratively with our team of customer experience agents.

Essential Functions:

• Provide exceptional customer support for our white-glove clients
• Create and repurpose content for Amazon Posts and schedule posts for our clients
• Assist with analytics reports and data downloads
• Demonstrate strong time management, planning skills, and ability to work collaboratively
• Excellent communication, research, and writing skills
• Proficient in Wrike, Teamwork Desk, Slack, Microsoft Office, Google Workspace, and Google Apps
• Experience with Amazon Seller Central and knowledge of Amazon TOS

Success Metrics:

• Successful cross-collaboration with team members to achieve annual commitments
• Maintain excellent customer satisfaction across all clients
• Effortless collaboration with all Color More Lines team members
• Flexible work hours, handling fires, and learning new technologies/marketing techniques

Qualification Requirements:

• Proficiency in Teamwork Desk, Zen Desk, or similar software
• Comfortable with online collaboration tools like Slack and Google Workspace
• Competent with Amazon Seller Central and knowledge of Amazon TOS
• Self-starter with ability to deal with ambiguity and drive results
• Ability to work collaboratively with colleagues in a fast-paced environment
• Excellent English and Spanish communication skills (bilingual a plus)
• Experience in ecommerce/Amazon platform preferred

This is a part-time position initially, with the possibility of transitioning to full-time in a few months. Candidates must be available to work in a U.S. timezone. Apply Now and join our team of experts!