Customer Care Specialist, FinOps - Remote Opportunity

Join our team as a Customer Care Specialist, FinOps, and be the first point of contact for finance-related queries from our valued customers! Smartsheet, a leading cloud-based platform for work execution, is seeking a skilled and motivated Customer Care Specialist to work remotely. As a Customer Care Specialist, FinOps, you will play a critical role in delivering exceptional customer experiences, resolving inquiries, and providing support to our customers and employees.

Smartsheet was founded in 2005 with a mission to empower organizations to plan, capture, track, automate, and report on work at scale. Today, we are a global leader in work execution, helping teams and individuals deliver their best work. Our culture is built on a foundation of inclusivity, innovation, and customer satisfaction.

Responsibilities:

• Research, respond to, and resolve customer inquiries within 48 hours, prioritizing based on customer impact
• Address customer payment and invoice questions, and assist with desired changes to their accounts
• Provide support to Smartsheet employees with questions and problems
• Deliver a great Smartsheet customer experience, resolving difficult challenges diplomatically
• Ensure quality of work, including timeliness, completeness, and accuracy
• Perform other tasks as assigned

Requirements:

• High School Diploma/GED required
• Experience with Service Ticket/Case systems, ERP systems, and Data Entry
• 1+ year of customer service experience
• Excellent verbal and telephone skills
• Type 50+ words per minute with high accuracy
• Regular and predictable attendance

What We Offer:

• Competitive salary and benefits package
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to LinkedIn Learning online courses
• Teleworking options from any registered location in the U.S. (role specific)

Why Join Us?

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We welcome diverse perspectives and people who aren't afraid to be innovative. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to join our team!

Apply Now and start your journey with Smartsheet!