Join Our Mission-Driven Team: Bilingual Community Health Worker - Remote Outreach Specialist

Position Overview:

We're seeking a compassionate and results-driven Bilingual Community Health Worker to join our team as a Remote Outreach Specialist. As a key member of our community-driven care programs, you will play a vital role in connecting members with our innovative health initiatives, fostering meaningful relationships, and promoting proactive steps towards better health outcomes.

About Us:

Wider Circle is a pioneering organization dedicated to improving health outcomes through community-driven care programs. We partner with health plans and providers nationwide to empower individuals to take control of their health. With a proven track record of enhancing member engagement and reducing inappropriate utilization, we serve tens of thousands of communities across the country.

Job Summary:

As a Bilingual Community Health Worker - Remote Outreach Specialist, you will leverage your expertise to conduct inbound and outbound calls, build trust with members, and promote participation in community health initiatives. This role requires exceptional communication skills, a proactive mindset, and a commitment to member engagement and satisfaction.

Key Responsibilities:

• Conduct outbound calls to engage members, promote programs, and build trust
• Manage inbound calls, addressing member inquiries with professionalism and empathy
• Provide program information, resolve member concerns, and support their participation in health-focused initiatives
• Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging
• Maintain detailed and accurate records of member interactions in the outreach center database
• Collaborate with the team and leadership to refine outreach strategies, share best practices, and meet organizational goals
• Consistently achieve or exceed call targets and performance metrics
• Stay informed about company programs, updates, and outreach techniques through ongoing training
• Demonstrate cultural competence and understanding of the communities being served

Requirements:

• High school diploma or equivalent; additional certification as a community health worker
• 1-3 years of relevant experience in community health, social services, or related fields
• Bilingual: English and Spanish
• Must reside in the state of CA

Skills:

• Exceptional verbal communication and active listening skills, with a compassionate and persuasive approach
• Ability to effectively manage multiple tasks, including inbound and outbound calls and campaign support
• Proficiency in navigating data entry systems and maintaining accurate records
• Strong organizational and time management skills
• A positive and professional attitude, with a commitment to continuous learning and improvement

Technical Requirements:

• Reliable, fast-speed internet connection
• Quiet and professional remote work environment
• Basic computer literacy and accessing, downloading, and using specialized software

What We Offer:

• Competitive compensation, including performance-based incentive bonuses
• Comprehensive health coverage, including medical, dental, and vision
• 401(k) Plan and paid time off
• Opportunity to grow with a venture-backed company
• A supportive and mission-driven work environment

Why Join Wider Circle?

As a mission-driven organization, we offer the opportunity to make a meaningful impact on health outcomes in underserved communities. If you're a dedicated, results-oriented professional with a passion for community health, we encourage you to apply and join our team.

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.