Programme Manager, OTS Field IT
DESCRIPTION At Amazon, we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you’ll become an expert in our processes and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do. Key job responsibilities Create roadmaps for project implementation and brief various teams on requirements Set measurable milestones for projects as well as continuous goal setting for ongoing programmes Collect and analyse data to drive project decisions and provide business insights Run meetings with partner teams to track progress, implement new initiatives, and improve existing programmes Document standards for projects and ensure compliance Manage internal and external stakeholders A day in the life Every day is different as a Programme Manager. You’ll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a programme pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders. Amazon is a data-driven business, so no matter which project you are implementing, part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyse data to identify potential challenges, and present your findings to senior teams. About the team Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users. Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption. BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience in program or project management
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
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