Remote IT Support Technician - American Airlines

Join Our Team and Take Your Career to New Heights!

We're seeking a highly motivated and tech-savvy Remote IT Support Technician to join our team at American Airlines. As a key member of our IT department, you will provide top-notch technical support to our employees, ensuring seamless operations and exceptional customer experiences. If you're passionate about technology and delivering outstanding service, we want to hear from you!

Job Summary:

• Provide technical support for end-user computing, including software and hardware installations, upgrades, and maintenance of PC desktop/laptop systems and peripherals.
• Resolve and close tickets/work orders supporting end-user desktops and peripherals.
• Collaborate with various departments to troubleshoot and resolve system-related issues.
• Remotely diagnose and resolve issues using remote tools.
• Install and configure local and network-based printers.
• Perform preventative maintenance and other duties as required.

Requirements:

• Associate's or Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience/training.
• 2+ years of hands-on IT experience supporting and resolving various PC desktop software and hardware issues.
• Firsthand experience supporting PCs in a Windows/TCPIP environment.
• A+ certification and MCSE/MCP are a plus.
• General knowledge of all Windows-based operating systems, including Windows 10.
• Ability to work independently and act in a collaborative, team-based environment.
• Must be able to lift up to 50 lbs.

What We Offer:

• Competitive salary: $30-$35/hour.
• Travel benefits: Explore the world with access to 365 destinations on over 6,800 daily flights across our global network.
• Health benefits: Comprehensive health, dental, prescription, and vision benefits to keep you and your loved ones healthy.
• Wellness programs: Tools, resources, and support to help you be your best self.
• 401(k) program: Available upon enrollment, with employer contributions available after one year.
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join Our Inclusive Team:

At American Airlines, we celebrate diversity and inclusion. Our 20+ Employee Business Resource Groups connect our employees with our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating a welcoming workplace that reflects our diverse world.

Apply Now:

If you're ready to take your career to new heights and be part of a dynamic team, apply now! Even if you don't feel like a perfect match, we'd still love to hear from you.