Join Our Team and Experience the Best of Both Worlds! We're seeking a highly skilled and customer-focused Call Center Representative to join our innovative remote team in West Springfield, MA. As a key member of our team, you will provide exceptional service to our members, responding to incoming calls and delivering personalized solutions to their needs. If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we want to hear from you!

At AAA Northeast, we're committed to creating a positive and supportive work environment that fosters growth, innovation, and community involvement. As a top employer and best place to work in the Northeast, we offer a competitive salary range of $18.50-19.50 per hour, opportunities for professional development, and a comprehensive benefits package.

About the Role

• Receive and respond to incoming calls from members, providing timely and effective solutions to their needs
• Process requests, gather required information, and provide detailed information about AAA products and services
• Deliver Five Diamond Customer service to encourage member retention, renewal, and new membership sales
• Utilize department software to ensure efficient dispatch, prioritize calls for safety issues, and research membership status
• Provide information on road service policies and procedures, explain the benefits of AAA membership, and sell memberships

Requirements

• High School Diploma or GED required
• Customer Service experience required, Call Center experience preferred
• Ability to work 3rd shift (10:30pm-7:00am) and at least one weekend shift
• Must live within the AAA Northeast footprint (RI, MA, CT, NY, & NJ) and meet specific work-from-home requirements
• Strong communication, problem-solving, and interpersonal skills

What We Offer

• Competitive salary range of $18.50-19.50 per hour
• Opportunities for professional development and growth
• Comprehensive benefits package
• Positive and supportive work environment

Ready to Join Our Team? If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding and challenging career with AAA Northeast!