Customer Care Specialist - Remote Opportunity in Sunrise, FL

We're seeking a highly skilled and compassionate Customer Care Specialist to join our team at HealthTrust Workforce Solutions, a leading provider of healthcare staffing solutions. As a Customer Care Specialist, you will play a vital role in delivering exceptional customer service to our internal and external customers, ensuring seamless communication and resolving issues in a timely and professional manner.

About Us: HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare, and we pride ourselves on creating opportunities that expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth. We offer a comprehensive range of benefits, including competitive pay, comprehensive training, medical, dental, vision, and 401(K) matching, generous PTO and paid holidays, retirement planning and savings options, tuition assistance, on-site gym, and pet insurance.

Job Summary: The Customer Care Specialist will be responsible for providing outstanding customer service, answering inquiries, resolving problems, and fulfilling requests while maintaining database integrity in the Staff PM System. You will also assist the Data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.

Key Responsibilities:

• Provide exceptional customer service to internal and external customers via phone and email
• Resolve problems and answer inquiries in a timely and professional manner
• Maintain accurate records and database integrity in the Staff PM System
• Assist the Data Entry/Reporting team in monitoring and maintaining DHP Credentialing mailboxes
• Follow up with DHPs on credentialing requests and applications
• Notify facilities on a monthly basis of DHPs that do not respond to credentialing requests
• Maintain production and quality standards, and participate in special projects as needed

What We Offer:

• Competitive pay and comprehensive benefits package
• Opportunities for career growth and professional development
• Remote work opportunity in Sunrise, FL
• Collaborative and dynamic work environment

How to Apply: If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team and take the first step towards a rewarding career in customer care.

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