Remote Customer Care Pharmacy Technician - Dallas, TX Residents

We are seeking a highly skilled and customer-focused Remote Customer Care Pharmacy Technician to join our team. As a Customer Care Pharmacy Technician, you will play a vital role in providing exceptional support to our customers, answering inquiries, and resolving issues in a timely and efficient manner. This is a full-time, fully remote position with an initial 2-3 weeks of in-person training in our Dallas, TX office.

Key Responsibilities

• Provide top-notch customer service to our clients, responding to inquiries and resolving issues via phone, email, or internet
• Confer with customers to provide information about products and services, and keep records of customer interactions and transactions
• Meet customer satisfaction targets and performance goals, handling medium to large call volumes on a consistent basis
• Collaborate with internal teams to resolve customer issues, including authorizations, overrides, and prior authorizations
• Generate faxes and emails, update records, and perform other administrative tasks as needed

Requirements

• Texas Pharmacy Technician Certification (CPhT) required at hire
• High school diploma or equivalent required; 1-3 years of experience in a pharmacy environment or customer service center preferred
• Excellent communication, active listening, and problem-solving skills
• Ability to work full-time (40 hours/week) with flexibility to work various shifts, including weekends and evenings
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

What We Offer

• Competitive hourly rate ($21.00 - $23.00/hour, depending on experience)
• Opportunity to work remotely from home after initial training period
• Comprehensive training and support to ensure your success
• Collaborative and dynamic work environment
• Equal opportunity employer with a commitment to diversity and inclusion

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please apply now to join our team as a Remote Customer Care Pharmacy Technician.