Remote Inbound Call Center Agent - Health Insurance Customer Service Advocate

Join our team at Workwarp as a Health Insurance Customer Service Advocate, where you will play a vital role in delivering exceptional customer service to our members and healthcare providers. As a remote Inbound Call Center Agent, you will have the opportunity to work from the comfort of your own home, while making a meaningful impact in the lives of our members.

Job Highlights:

• Immediate start date with competitive salary and permanent hire opportunity
• Remote work arrangement with flexible scheduling (Monday - Friday, 7am-7pm CST)
• Opportunity to work with a leading company in the health insurance industry
• Professional growth and development opportunities

Job Description:

In this role, you will work closely with members and healthcare providers to facilitate prior authorization creation, review pending statuses, and enroll members in our Chronic Medical Condition (CMC) programs. Your responsibilities will include:

• Reviewing member policies and qualifications to determine program eligibility
• Informing members about available programs and setting up appointments with providers
• Meeting production, quality, and regulatory expectations in a call center environment
• Ensuring accurate documentation and case setup
• Demonstrating proficiency in decision-making and problem-solving using available resources
• Making outbound calls to providers and members as needed

Qualifications:

• High School Diploma/GED required (verifying document will be required)
• 1+ years of professional experience in a medical or health insurance environment
• Prior customer service experience making outbound calls
• Proficiency in using a computer and Microsoft Office Products (Outlook, Word, Excel)
• Ability to work an 8-hour shift (Monday-Friday, 7am-7pm CST) and flexibility to work outside standard hours as needed
• Designated work area with secure and reliable high-speed internet connection (minimum 2mps upload/download speed)

Soft Skills:

• Strong written and verbal communication skills
• Excellent critical thinking, problem-solving, and analytical skills
• Highly organized with ability to exercise good judgment

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with Workwarp!