Supervisor, Service Delivery / Dispatch
Description Remote - Preferred Location: GA, FL, NC, or SC Ready to lead with purpose, courage, and resourcefulness? We're looking for a career-minded, self-motivated leader who thrives in a fast-paced environment and is energized by solving problems, developing people, and driving results. As the Supervisor of Service Delivery & Dispatch, you'll be the catalyst behind a high-performing team that ensures the right techs are in the right place at the right time-delivering exceptional customer experiences. At Clearwave Fiber, we don't just show up-we show up with purpose, ownership, and grit. If you're someone who sees challenge as opportunity and knows how to get things done without micromanagement, you're our kind of leader.
What You'll Do
- Lead with Purpose: Drive service excellence and customer satisfaction by supporting our Field Technicians through exceptional coordination and communication.
- Own the Outcome: Manage and optimize daily scheduling, routing, and calendar planning to ensure service calls are completed on time and with excellence.
- Empower Your Team: Coach and develop your team of service delivery agents through real-time feedback, quality monitoring, and performance reviews.
- Drive Efficiency: Oversee automation efforts, monitor work queues, and resolve bottlenecks quickly.
- Be the Calm in the Storm: Handle escalations and challenges with a steady hand-coordinating cross-functionally to ensure customers receive a seamless experience.
- Communicate Like a Pro: Keep open lines of communication with Field Operations, Engineering, Sales, and Customer Support to ensure flawless service execution.
- Analyze & Act: Provide regular reporting and insights on calendar health, productivity, and performance to inform strategic decisions.
- Champion Our Values: Foster a collaborative and positive team environment rooted in our Core Values: Purpose, Ownership, Courage, Resourcefulness, and Simplicity.
Requirements
What You'll Bring
- Bachelor's degree or equivalent experience
- 5+ years of telecom or related industry experience preferred
- 5+ years of experience in people leadership, scheduling, dispatch, or service delivery
- A proven track record of driving performance, solving problems, and building strong teams
- Excellent communication, organization, and time-management skills
- Self-starter mentality with a strong sense of accountability and results orientation
- Ability to stay cool under pressure and adapt to a rapidly changing environment
- High digital fluency-comfortable working across CRM, ticketing, workforce management, and communication platforms
- Willingness to work flexible hours, including nights, weekends, or holidays when needed
What We Offer
We know great leaders make great companies-and we invest accordingly:
- Competitive salary + bonus plan
- Medical, dental, and vision insurance starting Day 1
- Company-paid life insurance, short-term & long-term disability
- Generous PTO plan
- 401(k) with immediate vesting + company match
- Tuition reimbursement & professional development support
- Free Clearwave Fiber internet (if in service area)
- Recognition programs & referral bonuses
- A collaborative, innovative team where your ideas matter
Our Core Values: Purpose - We are about more than ourselves. Ownership - We are owners. Courage - We embrace challenge. Resourcefulness - We find a way. Simplicity - We focus on what matters. About us: Clearwave Fiber is a 100% fiber optic internet provider on a mission to bring ultra-fast connectivity to communities across the Midwest and Southeast. Backed by industry-leading investors and driven by a team of over 400 passionate professionals, we're building something that lasts-together. If you're ready to take ownership, lead with purpose, and make an impact-we'd love to meet you. Pre-Hire Requirements All offers are contingent upon successful completion of background check, drug screening, and reference check. Clearwave Fiber is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply tot his job Apply To this Job