Office Assistant - Maui Health System

Join to apply for the Office Assistant - Maui Health System role at Kaiser Permanente 1 day ago Be among the first 25 applicants Join to apply for the Office Assistant - Maui Health System role at Kaiser Permanente Get AI-powered advice on this job and more exclusive features. Job Summary Under direct supervision, provides clerical assistance to managers and representatives; facilitates processing of insurance claims, bills and correspondence; receives, responds, and distributes incoming mail; responds to telephone inquiries; maintains patient and insurance information on HPMS; maintains patient files; supports compliance and Principles of Responsibility; maintains confidentiality; protects organizational assets; exhibits ethics and integrity; adheres to applicable federal and state laws and regulations, accreditation and licensing requirements, policies and procedures; reports and/or resolves issues of non-compliance.

• Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.
• Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.
• Receives, alphabetizes, identifies, and distributes all visit records to Patient Accounting Representatives (PARs); ensures proper handling of filing of claims, reports or follow up.
• Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables.
• Assumes responsibility for department computer information systems inquires and maintenance.
• Files/purges reports, folders, bills and correspondence as necessary.
• Requests medical records and x-ray reports via CRT.
• Receives and reviews billing documents for distribution to PARs and/or mailing.
• Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor.
• Provides files, documents for check refunds, adjustments and re-submissions.
• Distributes systems reports to appropriate persons.

Job Summary Under direct supervision, provides clerical assistance to managers and representatives; facilitates processing of insurance claims, bills and correspondence; receives, responds, and distributes incoming mail; responds to telephone inquiries; maintains patient and insurance information on HPMS; maintains patient files; supports compliance and Principles of Responsibility; maintains confidentiality; protects organizational assets; exhibits ethics and integrity; adheres to applicable federal and state laws and regulations, accreditation and licensing requirements, policies and procedures; reports and/or resolves issues of non-compliance. Essential Responsibilities

• Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.
• Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.
• Receives, alphabetizes, identifies, and distributes all visit records to Patient Accounting Representatives (PARs); ensures proper handling of filing of claims, reports or follow up.
• Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables.
• Assumes responsibility for department computer information systems inquires and maintenance.
• Files/purges reports, folders, bills and correspondence as necessary.
• Requests medical records and x-ray reports via CRT.
• Receives and reviews billing documents for distribution to PARs and/or mailing.
• Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor.
• Provides files, documents for check refunds, adjustments and re-submissions.
• Distributes systems reports to appropriate persons.

Experience Basic Qualifications:

• Minimum six (6) months of clerical office or related experience.

Education

• High school diploma or GED

License, Certification, Registration

• N/A

Additional Requirements

• Type 30 wpm.
• 10-key by touch.
• Demonstrated knowledge of and skill in adaptability, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

Preferred Qualifications

• N/A

Seniority level

• Seniority level

Entry level Employment type

• Employment type

Full-time Job function

• Job function

Administrative

• Industries

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