Vice President of Operations

Remote Full-time Live

Position Summary

The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team.

Primary Duties and Responsibilities

Franchise Operations:

Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue)

Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.

Develop and enforce service delivery standards to reduce rework and increase first-time quality.

Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system.

Internal Operations & Administration:

Manage day-to-day activities of their team, ensuring operational consistency and resource alignment.

Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives.

Ensure operational systems and software are properly implemented and used effectively.

Outsourced IT & HR Oversight:

Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding/offboarding procedures are maintained.

Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws.

Cross-Functional & Strategic Leadership:

Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans.

Lead operational planning for new franchisee launches and market expansion.

Identify and implement process and system enhancements to scale the business efficiency.

Qualifications

Bachelor’s degree in business, operations, or related field (MBA Preferred)

8+ years of experience in a multi-unit operation,franchise experience preferred.

Demonstrated success in driving unit-level growth and holding teams accountable toCRM driven sales activity.

Experience managing business development staff or coaching sales organizations.

Knowledge of job flow software, Restoration Manager preferred.

Proven ability to manage outsourced vendors.

High emotional intelligence, problem-solving ability, and leadership presence.

Excellent communication and conflict resolution skills.

Compensation

Base salary plus bonus structure

Apply to this Job

Apply

Vice President of Operations

On the same wavelength

Senior .Net and AI Engineer - GovTech | Brazil

Accountant

Civil Municipal Engineer

Assay Development Technician

Regional Vice President of Sales

Product Engineer II - Enterprise Monitoring Software

GIS Solution Engineer - Natural Resources

Software Engineer Backend (Golang)

Outbound Sales Development Representative (Danish Speaking)

Temporary Summer Teacher – Amazon Store

Employed Overnight Remote Neuroradiologist (REMOTE) 10p-7a MST, 7 on/14 off

Delta Airlines Remote Customer Support $25/Hour

Hiring Now: Online Freelancing - Side Hustle Expert and Mentor

Experienced Remote Customer Service Representative – Delivering Exceptional Travel Experiences and Building Lasting Relationships with arenaflex

Insurance Agent (m/w/d)

Field Service Engineer - Automation Industry

Mortgage Loan Underwriter

Sales Development Representative - Singapore

Federal Financial Audit SME – Intelligent Automation

Experienced Legit Online Typing Data Entry Specialist – arenaflex Remote Work Opportunity