Senior Systems / IT Operations Engineer II

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Job Description Job Summary We're looking for a Senior Systems / IT Operations Engineer II to play a pivotal role in maintaining, developing, and implementing strategic IT initiatives that directly impact our critical manufacturing operations across a large, multisite footprint. This role involves leading highly complex, strategic, and high-risk assignments with clear short-to-mid-term outcomes. You'll utilize your independent judgment and collaborative agile team skills to devise creative solutions, continuously refining our operational frameworks to ensure optimal performance and reliability. Job Responsibilities

• Leads the daily activities for an assigned work group that performs activities to deploy, operate, scale, tune and troubleshoot server systems, website, app infrastructure and/or other systems.
• Leads team of systems engineers responsible for monitoring and evaluating networked or other systems; analyzing technical requirements, deploying software platforms, resolving service problems and performance analysis and tuning for server systems and associated infrastructure.
• Ensures fixes to ensure continuous operation. Sets engineering project schedules, defines project parameters and tasks and monitors project tasks. Keeps the vision of the projects, leading others toward their completion.
• Performs as subject matter advisor to functional area and may become actively involved, as required, to meet schedules and resolve problems highly complex in nature.
• Participates in the development of technical/business approaches and new or enhanced technical tools.
• Develops protocols to support established standards. May develop the technical "vision" and design specifications of assigned projects and may lead in implementation.
• Ensures that defects in assigned projects or programs are tracked and summarizes and presents findings to management.
• Interacts with team, peers and/or managers in other work groups / teams / vendors / customers to share information and improve workflow processes.
• May make needed adjustments to short-term priorities. Recommends modifications to the daily operations of the assigned work group / team.
• Utilizes experience in order to identify problematic relationships. Anticipates, prevents and eliminates problems and roadblocks before they occur.
• Provides subject matter expertise to less experienced team members. May participate in teaching and training members of the work team.

About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com. External Basic Qualifications

• Bachelor's degree and at least 2 years of experience in a technical role OR High school Diploma / GED and at least 5 years of experience in a technical role.
• Experience in Technology infrastructure, such as Infrastructure, Systems, Databases, or similar
• Experience designing/configuring/administrating complex technical solutions to fix business problems/issues
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience mentoring less experienced team members.
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree in Computer Science, Data Science, Information Technology, Mathematics, or a related technical field.
• Deep knowledge and hands-on experience with enterprise-level IT infrastructure, including advanced administration of Windows and Linux servers in physical (ie; Dell, HP, ESXi) and virtualized environments (e.g., VSphere, Hyper-V), complex database systems (e.g., MS SQL Server, Oracle), and PLC based devices.
• Expertise in enterprise networking concepts and diagnostic troubleshooting, including TCP/IP, routing protocols, VLANs, VPNs, firewalls, and network performance analysis across local and wide-area networks.
• Proficiency in task automation with scripting languages (e.g., Python, PowerShell, Bash) for data analysis, log parsing, with a possibility of developing or restructuring custom diagnostic tools.
• Proven ability to leverage ticketing systems (Remedy, JIRA, ServiceNOW) for managing complex issues and leading root cause analysis (RCA) efforts grounded in forensic evidence gathering in a large-scale, distributed environment.
• Extensive experience utilizing IT monitoring, logging, and observability platforms (e.g., Splunk, ELK Stack, Prometheus, Grafana, SolarWinds, Nagios, Zabbix, SCOM, DynaTrace) for proactive issue detection, performance baseline analysis, and evidence-based deep-dive troubleshooting.
• Proven ability to extract, transform, and utilize data from large-scale data platforms such as Microsoft Fabric, Databricks, Snowflake, Google BigQuery, or Amazon Redshift for in-depth analysis and diagnostic purposes.
• Advanced proficiency in using network diagnostic and packet analysis tools (e.g., Wireshark, tcpdump, Nmap) and system performance profiling tools (Tivoli, SCOM, PerfMon, ProcMon, SysInternals) to identify and isolate anomalies, adopting a forensic approach to data extraction and analysis.
• Exceptional analytical and investigative skills, with a proven ability to diagnose and resolve highly complex, intermittent, and interdependent issues spanning multiple IT domains (network, server, application, database, endpoint) in a five-nines uptime environment.
• Significant experience supporting and maintaining IT infrastructure that spans multiple geographical locations and connects to thousands of varied endpoints, ensuring high availability and optimal performance through evidence-driven solutions.
• Familiarity with endpoint management solutions (e.g., SCCM, Intune, Kaseya, Bomgar) and their role in a large enterprise.
• Experience in manufacturing automation, assembly, and robotic systems, particularly with data collection and application for problem-solving.
• Experience developing design specifications, test plans, and protocols for IT solutions and system improvements based on empirical data and facts.

Travel Requirements

• This position requires approximately 20-30% travel within the United States, which includes visits to various sites for system deployments, troubleshooting, and strategic planning.

We will consider employment of qualified applicants with arrest and conviction records. apply to this job