Experienced Order Fulfillment Coordinator – Remote Weekend Shifts
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team as an Order Fulfillment Coordinator at AdvaCare Systems. As a key member of our operations team, you will play a vital role in ensuring seamless customer experiences, efficient equipment delivery, and effective communication with our internal stakeholders.
About AdvaCare Systems
At AdvaCare Systems, we are dedicated to providing innovative, high-quality medical equipment solutions to healthcare providers across the country. Our mission is to empower healthcare professionals with the tools they need to deliver exceptional patient care. As a remote Order Fulfillment Coordinator, you will be part of a dynamic team that is passionate about making a difference in the lives of those we serve.
Job Summary
As an Order Fulfillment Coordinator, you will be responsible for receiving, entering, and reconciling customer orders, collaborating with internal teams to ensure accurate equipment delivery, and providing exceptional customer service. This is a part-time, remote weekend shift position, requiring a strong work ethic, excellent communication skills, and a customer-centric approach.
Key Responsibilities
* Answer phones in a friendly, customer-centric manner, responding to customer inquiries and resolving issues in a timely and professional manner.
- Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers, ensuring seamless coordination with internal teams.
- Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting, providing expert guidance and support.
- Manage the routing and workload of service technicians, ensuring efficient equipment delivery and minimizing downtime.
- Collaborate with AdvaCare billing, dispatch, operations, and sales personnel to ensure accurate equipment delivery, billing, and maintenance.
- Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Shift Information
This is a weekend, part-time, remote work position, scheduled for fourteen (14) hours per weekend once training is completed. The initial training period will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (CST), starting on Monday, July 14, 2025, through Friday, August 8, 2025.
Schedule Coverage Availability
Permanent schedule coverage availability commences Saturday, August 9, 2025:
- Saturdays: 1 x 8-hour shift (e.g., 8:00 am - 4:00 pm)
- Sundays: 1 x 6-hour shift (e.g., 10:00 am - 4:00 pm) to be assigned between the hours of 6:00 am through 9:00 pm (CST)
Benefits
* All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.
- Opportunities for career growth and professional development in a dynamic, fast-paced environment.
- Collaborative and supportive team environment with a focus on customer satisfaction and employee well-being.
Essential Qualifications
* 2+ years of customer service/call center and/or Healthcare experience.
- Empathy, Passion, and Enthusiasm for helping those in need.
- Strong attention to detail.
- Strong written and verbal communication skills.
- Strong computer/systems skills (Microsoft Office Suite, etc.).
Preferred Qualifications
* Experience working in a healthcare or medical equipment industry.
- Familiarity with durable medical equipment (DME) and healthcare regulations.
- Previous experience in a call center or customer service environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Skills and Competencies
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and deadlines.
- Strong computer/systems skills (Microsoft Office Suite, etc.).
Career Growth Opportunities and Learning Benefits
As an Order Fulfillment Coordinator at AdvaCare Systems, you will have opportunities for career growth and professional development in a dynamic, fast-paced environment. Our company is committed to investing in our employees' skills and knowledge, providing training and development programs to help you achieve your career goals.
Work Environment and Company Culture
Our company culture is built on a foundation of customer satisfaction, employee well-being, and teamwork. We strive to create a positive and supportive work environment that encourages collaboration, innovation, and growth. As a remote Order Fulfillment Coordinator, you will be part of a dynamic team that is passionate about making a difference in the lives of those we serve.
Compensation, Perks, and Benefits
* Starting wage: $18.00/hr
- Opportunities for career growth and professional development in a dynamic, fast-paced environment.
- Collaborative and supportive team environment with a focus on customer satisfaction and employee well-being.
- All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.
How to Apply
If you are a customer-centric professional with a passion for delivering exceptional service, we invite you to apply for the Order Fulfillment Coordinator position at AdvaCare Systems. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! Apply for this job