Experienced Full Stack Desktop Technical Analyst – Hybrid Workplace Support for Government Agencies

About the Governor's Office of Information Technology

The Governor's Office of Information Technology (OIT) is a dynamic and innovative organization that plays a critical role in shaping the future of Colorado's government IT landscape. As a key player in the state's technology ecosystem, OIT is dedicated to delivering cutting-edge solutions that improve the lives of Coloradans. Our team is passionate about harnessing the power of technology to drive positive change and make a meaningful impact on our communities.

We believe that equity, diversity, and inclusion are essential to our success, and we strive to create a workplace culture that reflects the diversity of our state. Our commitment to inclusivity and accessibility is evident in everything we do, from our hiring practices to our employee benefits and training programs. We're proud to be an equal opportunity employer and welcome applications from candidates from all backgrounds and identities.

About the Role

We're seeking an experienced and skilled Desktop Technical Analyst to join our team in a hybrid workplace setting. As a key member of our Desktop team, you'll play a critical role in providing top-notch technical support to our users, resolving complex issues, and driving business outcomes. If you're a technology guru with a passion for problem-solving and a knack for communicating technical concepts to non-technical stakeholders, we want to hear from you!

Key Responsibilities

• Provide critical, targeted Tier I and II desktop support to a diverse group of users, resolving problems in a variety of production environments, including Microsoft, Adobe, Java, and others.
• Support hardware and software issues remotely and on-site, using a range of tools and technologies to troubleshoot and resolve issues efficiently.
• Manage and maintain asset information systems, ensuring accurate and up-to-date records of our technical assets.
• Image, prepare, and deploy new and/or rebuilt computers, ensuring that our users have access to the latest technology and tools.
• Proactively manage all open change orders, assigned incidents, and problems, using project management skills to drive resolution and minimize downtime.

Essential Qualifications

To be successful in this role, you'll need to possess a strong combination of technical skills, problem-solving abilities, and communication skills. Here are the essential qualifications we're looking for:

• Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.
• Strong technical skills, including experience with Microsoft operating systems, software applications, and hardware platforms.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and communicate solutions to non-technical stakeholders.
• Strong communication and interpersonal skills, with the ability to work effectively with users, colleagues, and stakeholders at all levels.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and business outcomes.

Preferred Qualifications

We're looking for candidates who possess a strong combination of technical skills, experience, and certifications. Here are the preferred qualifications we're looking for:

• Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
• Experience working in ticketing systems for technical support, with a strong understanding of help desk software and processes.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.

Skills and Competencies

To be successful in this role, you'll need to possess a range of skills and competencies, including:

• Technical skills, including experience with Microsoft operating systems, software applications, and hardware platforms.
• Problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and communicate solutions to non-technical stakeholders.
• Communication and interpersonal skills, with the ability to work effectively with users, colleagues, and stakeholders at all levels.
• Project management skills, with the ability to proactively manage open change orders, assigned incidents, and problems.
• Customer service skills, with a strong focus on customer satisfaction and business outcomes.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their careers, with a range of learning benefits and opportunities for advancement. Here are some of the career growth opportunities and learning benefits we offer:

• Regular training and development programs, including technical training, leadership development, and soft skills training.
• Opportunities for advancement, including promotions, lateral moves, and new job opportunities.
• Mentorship programs, including peer mentoring and executive mentoring.
• Professional certifications and licenses, including Microsoft certifications and CompTIA certifications.

Work Environment and Company Culture

We're proud to offer a dynamic and inclusive work environment that reflects the diversity of our state. Here are some of the highlights of our company culture:

• A hybrid workplace setting, with a mix of remote work and in-office work.
• A collaborative and inclusive team culture, with a strong focus on teamwork and communication.
• A commitment to diversity, equity, and inclusion, with a range of employee resource groups and diversity initiatives.
• A focus on work-life balance, with flexible scheduling and generous paid time off.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $65,000 to $90,000 per year, depending on experience. Here are some of the perks and benefits we offer:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan, with a 6% employer match.
• Generous paid time off, including vacation, sick leave, and holidays.
• A flexible spending account (FSA) for healthcare and dependent care expenses.
• A range of employee perks, including gym memberships, pet insurance, and employee discounts.

Conclusion

We're excited to hear from you if you're a motivated and talented individual who is passionate about technology and customer service. As a Desktop Technical Analyst, you'll have the opportunity to work with a dynamic team, develop your skills and expertise, and make a meaningful impact on our customers. If you're ready to take your career to the next level, apply today and let's build the future together!

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