Experienced IT Infrastructure Engineer - Cloud, DevOps, and Server Management Expert
Join the American Airlines Team: Elevate Your Career in IT Infrastructure
Are you ready to embark on a journey of endless possibilities, both professionally and personally? American Airlines invites you to be part of our dynamic team, where you'll have the opportunity to explore the world, develop your skills, and become the best version of yourself. As you start this new chapter, you'll tackle challenges with flexibility and poise, mastering new skills and advancing your career while having a great time. At American Airlines, we're committed to helping you achieve a perfect balance between your work and personal life.
About the Role: Engineer, IT Infrastructure
This role is part of the Data Technology Group within the Information Technology Division at American Airlines. As an Engineer, IT Infrastructure, you will be responsible for both traditional and cloud-based infrastructure implementations based on plans from infrastructure architects. You'll play a critical role in ensuring the smooth operation of our IT systems, driving innovation, and collaborating with your team to achieve exceptional results.
Key Responsibilities
- Provide in-depth understanding of concepts related to server load balancing, WAS clustering, and other application scaling ideas.
- Investigate and resolve middleware issues across development, testing, and production environments.
- Proactively monitor local and remote data center operations and hardware, including UPSs, air conditioning, power, office security frameworks, and all datacenter processes and procedures.
- Foster a climate of sharing and collaboration among the team.
- Stay current with systems technology best practices and evolving technologies to maintain domain expertise and suggest improvements or changes.
- Support communication and response processes by responding to users on system issues, support, and system status, and advising and escalating on any prolonged or significant issues.
- Manage and maintain Windows Active Directory, including DNS and Group Policies.
- Provide guidance to lower-level professionals and assist when and where necessary.
- Travel as required.
- Compulsory rotational schedule for available to work off-hours support.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
- A minimum of 3 years of experience as a network or infrastructure engineer or administrator.
- Demonstrated ability to think strategically for current and future business conditions, including future technology and business configuration changes to create flexible, adaptable solutions.
- In-depth knowledge of IT business operations, system requirements, and processes.
Preferred Qualifications
- A graduate degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
- 3+ years of experience as a network or infrastructure specialist or manager.
Skills and Competencies
The ideal candidate will possess:
- Advanced skills in:
- Server Administration - Linux (RHEL/CentOS 7/8) and Windows (2012/2016).
- Infrastructure as Code - Terraform, Python, Bash, and PowerShell.
- Cloud Technologies - Design, development, and delivery of cloud-native applications (Microsoft Azure, AWS, IBM Cloud).
- DevOps - CI/CD, GitHub, Artifactory, or Jenkins.
- Containerization - Docker, Kubernetes, Cloud Foundry.
- Server and Application Monitoring - Dynatrace, LogDNA, and SysDig.
- The ability to analyze complex issues and implement solutions or workarounds.
- The capacity to work on multiple tasks simultaneously with a sharp desire to learn and grow in-depth knowledge.
- The ability to thrive in a high-pressure environment and influence best practices.
- Demonstrated initiative, flexibility, and ability to adapt to changing needs and workplaces.
- Proficiency in Agile project management methodology, specifically within the infrastructure area.
What We Offer
At American Airlines, we provide a comprehensive benefits package to support your well-being and financial security:
- Medical benefits: Access to health, dental, prescription, and vision benefits from the very first day.
- Wellness Programs: Tools, resources, and support to help you be your best self.
- 401(k) Program: Available upon hire, with employer contributions available after one year, depending on the workgroup.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more.
Our Culture: Inclusion and Diversity
At American Airlines, we're committed to creating an inclusive workplace where everyone can thrive. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating a workplace that reflects the diversity of the world we serve.
Join Us
If you're ready to feel a deep sense of pride and fulfillment as you play a critical role in keeping the world's largest carrier running smoothly, we encourage you to apply for this exciting opportunity. At American Airlines, we're passionate about helping our employees achieve their career goals while making a meaningful contribution to our organization.