Customer Experience Agent - Remote Opportunity at Whatnot, a Fast-Growing Livestream Shopping Platform

Join the Future of Ecommerce: Whatnot is Hiring a Customer Experience Agent

Whatnot is revolutionizing the world of ecommerce with its innovative livestream shopping platform and marketplace. Backed by top investors like Andreessen Horowitz, Y Combinator, and CapitalG, we're on a mission to bring together community, shopping, and entertainment. As a remote-first team with hubs in the US, Canada, UK, Ireland, and Germany, we're committed to our values and passionate about creating a welcoming space for buyers and sellers to share their passions.

About the Role: Customer Experience Agent

The Customer Experience team is the backbone of our user-centric approach, driving process improvement, order management, and problem-solving to ensure our customers have an exceptional experience. As a Customer Experience Agent, you'll be the face of Whatnot, interacting with buyers and sellers, resolving issues, and making things right when something goes wrong. You'll work closely with other departments to troubleshoot, research, and resolve open questions, and seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Key Responsibilities:

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in Whatnot's product, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions.
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience.

What We're Looking For:

We're looking for a hungry individual with a customer service mentality and a passion for delivering exceptional outcomes. If you're a proactive problem-solver with a growth mindset and a willingness to learn new skills, we'd love to hear from you. Here are the essential qualifications:

• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer-first / serving customers.

Preferred qualifications include:

• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Skills and Competencies:

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• A customer-centric approach with a passion for delivering exceptional outcomes.
• Proactive problem-solving and process-improving skills.
• Ability to work in a fast-paced environment with a willingness to adapt to changing priorities.
• Strong analytical and critical thinking skills.

Career Growth Opportunities and Learning Benefits:

At Whatnot, we're committed to helping our team members grow and develop their skills. As a Customer Experience Agent, you'll have the opportunity to:

• Develop your customer service and problem-solving skills.
• Learn about ecommerce and marketplace operations.
• Gain experience with customer-facing systems and technologies.
• Collaborate with cross-functional teams to drive business outcomes.

Work Environment and Company Culture:

Whatnot is a remote-first company with a global team. We value diversity, equity, and inclusion, and strive to create a welcoming and inclusive culture. As a Customer Experience Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits:

We're offering a competitive salary of $24.04/hour to $28.85/hour + benefits + equity. Our benefits package includes:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on both food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.

Why Join Whatnot?

Whatnot is a fast-growing company that's revolutionizing the ecommerce industry. By joining our team, you'll be part of a dynamic and innovative company that's committed to delivering exceptional customer experiences. We're proud to be an Equal Opportunity Employer, valuing diversity, equity, and inclusion, and striving to create a welcoming and inclusive culture.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.