Experienced Executive Assistant, Customer Service – High-Tech Leadership Support and Community Development

About Workwarp

Workwarp is a dynamic and innovative company that is revolutionizing the way businesses operate. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a workplace culture that is inclusive, diverse, and empowering. As a leading player in the industry, we are constantly seeking talented individuals who share our vision and values. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to explore this exciting opportunity.

Job Summary

We are seeking an experienced Executive Assistant, Customer Service to join our team in Seattle, Washington. This is a unique opportunity to work in a fast-paced, high-tech environment and support senior leaders in delivering exceptional customer experiences. As an Executive Assistant, you will play a critical role in managing complex calendars, planning events, and coordinating travel arrangements. You will also have the opportunity to develop and implement process improvements, design efficient workflows, and facilitate community programs for our software engineering community.

Key Responsibilities

• Manage complex calendar and scheduling to support teams in multiple locations
• Manage domestic and international travel arrangements
• Coordinate expense report submissions and ensure timely completion of critical tasks
• Organize and execute team activities, including staff meeting agendas, all-hands meetings, off-sites, and team social events
• Ensure the timely completion of critical tasks and follow up on outstanding matters as a liaison for direct reports
• Work closely with the leadership team, program managers, recruiting, and other Executive Assistants to provide support to the organization
• Help develop and maintain new mechanisms within the team

A Day in the Life

As an Executive Assistant, Customer Service, you will play a key role in ensuring that our leaders connect with each other and with our customers in a timely manner. You will be responsible for managing complex calendars, planning events, and coordinating travel arrangements. You will also have the opportunity to develop and implement process improvements, design efficient workflows, and facilitate community programs for our software engineering community.

About the Team

You will be part of a team that delivers the technology that powers Amazon Customer Service. Our team is responsible for developing chat and voice bots, associate-facing tools, and products that champion the voice of the customer. You will be managing complex and high-volume requests for multiple Directors' calendars, while supporting other areas of need, such as team events or travel logistics. Additionally, this role involves development and facilitation of onsite learning, development, and community programs for the 200+ CS Seattle software engineering community.

Requirements

• 5+ years of senior-level leadership support experience or 3+ years of experience in a fast-paced, high-tech company
• High school or equivalent diploma
• Experience with Microsoft Office products and applications
• Experience with Executive Level Calendar Management
• Experience leading process improvements
• Experience designing processes to maximize efficiency

Preferred Qualifications

• Experience in a customer-facing role
• Experience with event planning and coordination
• Experience with travel coordination and expense report management
• Experience with community development and facilitation

Skills and Competencies

To be successful in this role, you will need to possess excellent communication, organizational, and time management skills. You will also need to be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. Additionally, you will need to be able to build strong relationships with senior leaders, program managers, and other stakeholders.

Career Growth Opportunities and Learning Benefits

As an Executive Assistant, Customer Service, you will have the opportunity to develop and implement process improvements, design efficient workflows, and facilitate community programs for our software engineering community. You will also have access to training and development programs, including leadership development, communication skills, and project management.

Work Environment and Company Culture

Workwarp is a dynamic and innovative company that is committed to creating a workplace culture that is inclusive, diverse, and empowering. We offer a collaborative and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a workplace culture that reflects our values.

Compensation, Perks, and Benefits

Our compensation package reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and we offer a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to hearing from you.