Experienced Flight Coordinator - US Based (Remote) - Aviation Operations and Customer Service Expert

About Solairus Aviation

Solairus Aviation is a leading provider of aircraft management and charter services, dedicated to delivering exceptional experiences to our clients and flight crews. With a strong commitment to safety, customer satisfaction, and operational excellence, we are seeking an experienced Flight Coordinator to join our dynamic team. As a Flight Coordinator, you will play a critical role in ensuring the smooth operation of our aircraft and crew, while providing top-notch customer service to our clients.

Job Summary

We are seeking a highly organized and detail-oriented Flight Coordinator to join our team. The ideal candidate will have a strong background in aviation operations, excellent communication skills, and the ability to work effectively in a fast-paced environment. As a Flight Coordinator, you will be responsible for scheduling aircraft and crew, arranging travel logistics, and providing exceptional customer service to our clients and flight crews.

Key Responsibilities

• Receive trip requests from clients and work with them to schedule the aircraft, ensuring safety and adherence to regulations and policies.
• Provide clients with creative solutions to meet their travel needs, while ensuring the safety of the operation and adherence to regulations and policies.
• Provide clients with detailed flight itineraries for each trip, including all relevant information and arrangements.
• Effectively communicate all aircraft schedule information to clients, client staff, Solairus flight crew, and maintenance personnel.
• Arrange trip logistics and service items as necessary to support clients and crew, including:
• Travel arrangements for flight crew (hotels, rental cars, etc.)
• Passenger services as requested (catering, ground transportation, etc.)
• Landing and over-flight permits, airport slots, ground handling, security, and customs clearances for domestic and international destinations
• Assist crew with visas and other international entry requirements
• Provide required documentation for and communicate with various government agencies for domestic and international operations, including Customs and Immigration as applicable.
• Coordinate aircraft movement in concert with the Pilot in Command to ensure compliance with airspace, airport, and duty time restrictions.
• Provide flight following to clients and ensure that all support services are arranged and confirmed per the schedule.
• Monitor flight and duty time limitations for flight crews to ensure compliance with applicable Federal Aviation Regulations and Solairus Flight Operations Manuals.
• Assist flight crew as necessary with trip analysis and planning to determine feasibility, options for fuel stops, crew augmentation, etc.
• Maintain a current database of all client and flight crew contact information and preferences for each assigned account.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Excellent Interpersonal and Customer Service Skills: You will be working closely with clients, flight crews, and other stakeholders, so excellent communication and interpersonal skills are essential.
• Four-year college degree preferred: While a degree is not required, it is preferred. Relevant experience and training in aviation operations or a related field will be considered.
• Ability to work with Solairus flight planning and scheduling software, and Microsoft Windows and Office Software: You will need to be proficient in using our software systems and Microsoft Office applications.
• Ability to interact effectively as a team member with other Flight Coordinators: You will be working as part of a team, so excellent teamwork and collaboration skills are essential.
• Ability to maintain strict confidentiality in all cases regarding client information and travel schedule: You will have access to sensitive client information, so discretion and confidentiality are essential.
• Knowledge of aircraft dispatch principles and aircraft trip planning principles, including knowledge of FAA regulations, airport information, resources available for trip planning, aircraft and trip support, and weather monitoring: You will need to have a strong understanding of aviation operations and regulations.
• Ability to quickly learn and assimilate Solairus flight operations standards and policy: You will need to be able to learn and adapt quickly to our company policies and procedures.
• Well organized and meticulous: You will need to be highly organized and detail-oriented to manage multiple tasks and deadlines.
• Ability to plan and to prioritize work with limited supervision: You will need to be able to work independently and prioritize tasks effectively.

Career Growth Opportunities and Learning Benefits

As a Flight Coordinator at Solairus Aviation, you will have the opportunity to develop your skills and knowledge in aviation operations, customer service, and team collaboration. You will work closely with our experienced team members, who will provide guidance and support to help you grow in your role. We also offer ongoing training and development opportunities to help you advance your career.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home or a remote location. You will be part of a dynamic and collaborative team, working closely with colleagues across the country. Our company culture is built on a strong commitment to safety, customer satisfaction, and operational excellence. We value teamwork, communication, and continuous learning, and we are looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, as well as a range of benefits and perks, including:

• Competitive salary
• Opportunities for career growth and advancement
• Ongoing training and development opportunities
• Flexible work arrangements, including remote work options
• Opportunities to work with a dynamic and collaborative team
• Access to industry-leading software and technology

How to Apply

If you are a motivated and experienced individual with a passion for aviation operations and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

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