Wayfair Virtual Home Improvement Sales Specialist

Wayfair is seeking enthusiastic and experienced individuals to join our virtual team as Home Improvement Sales Specialists. This work-from-home position is ideal for candidates passionate about home improvement, design solutions, and customer interaction. As a Sales Specialist, you’ll be the voice and expertise guiding customers through complex home improvement product decisions.

Job Description:

As a Virtual Home Improvement Sales Specialist, you’ll serve as a trusted advisor to Wayfair’s customers, helping them navigate our wide assortment of home improvement products—from vanities and faucets to lighting and tile. You’ll assist customers via phone and live chat, providing knowledgeable recommendations and closing sales through your understanding of style, functionality, and spatial layout.

This position is more than just sales—it requires problem-solving, product education, and consistent follow-through. You'll also collaborate cross-functionally with Wayfair departments to ensure seamless post-sale support and an excellent customer experience. Our ideal candidate is self-motivated, organized, and thrives in a remote, fast-paced, performance-driven environment.

Company Overview:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or remotely, we’re reinventing the way people shop for their homes. Our commitment to diversity, equity, and inclusion is deeply rooted in our values, as we strive to create a workplace that reflects the diversity of our customers.

Requirements:

• 2+ years of experience in retail or sales, preferably in home improvement

• Demonstrated ability to engage and build rapport with customers virtually

• Strong communication skills, both written and verbal

• High-speed internet connection and a distraction-free home workspace

• Comfort using web-based systems, CRM platforms, and eCommerce tools

• Flexibility to work evenings, weekends, and holidays as needed

• Strong multitasking and organizational abilities

Responsibilities:

• Assist customers with home improvement product selection via phone and chat

• Recommend personalized product solutions based on style, function, and space

• Close sales and meet/exceed monthly sales goals

• Partner with post-sales and logistics teams to ensure complete customer satisfaction

• Maintain accurate records of customer interactions and transactions

• Provide post-sale support and handle returns or replacements when necessary

• Stay up to date on product knowledge, tools, and technologies

Benefits:

• Competitive hourly pay plus uncapped commission

• Health, dental, and vision insurance

• 401(k) with company match

• Generous employee discounts

• Paid training and ongoing development opportunities

• Flexible remote work environment

• Career advancement within a growing, diverse company

How to Apply:

To apply, visit Wayfair’s careers portal and submit your application for the Virtual Home Improvement Sales Specialist role. Please ensure your resume is updated and highlights relevant sales and customer service experience.