Experienced Customer Engineer, Security Solutions Specialist, Google Cloud - Cybersecurity Expertise and Technical Sales Engineering

Introduction to Google Cloud and the Role

Google Cloud is at the forefront of digital transformation, empowering organizations worldwide to leverage the best infrastructure, platform, industry solutions, and expertise to drive their businesses forward. As a trusted partner to customers in over 200 countries and territories, Google Cloud delivers enterprise-grade solutions that harness the power of Google's cutting-edge technology, all on the cleanest cloud in the industry. Within this dynamic and innovative environment, we are seeking an experienced Customer Engineer, Security, to play a pivotal role in growing our cybersecurity business. This position is ideal for a highly motivated and technically adept individual who is passionate about cybersecurity, cloud native environments, and delivering exceptional customer experiences.

About the Job

As a Customer Engineer, Security, you will be instrumental in building and expanding relationships with our customers, serving as a trusted advisor and advocate for our security solutions. Your expertise will guide c-level executives, security leaders, architects, and analysts in leading projects forward, ensuring the successful implementation and optimization of our security solutions. This role requires a unique blend of technical acumen, business savvy, and interpersonal skills, as you will accompany customers on their journey to discover and implement the best technology and solutions to secure their operations and ensure compliance. Your ability to lead with empathy, identify innovative solutions, and multiply your impact will be key to your success in this position.

Key Responsibilities

• Collaborate with Security Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop strategies to resolve technical blockers.
• Demonstrate and validate the benefits of Google Cloud Security products in customer and partner environments, maintaining excellent technical knowledge across our portfolio.
• Support Google Cloud Security opportunities and relationships, owning the technical aspects of solutions and delivering technical presentations, product and solution briefings, proofs-of-concepts, and demos to customers, partners, and stakeholders.
• Prepare and deliver compelling product messaging to highlight the value proposition of our solutions, utilizing techniques such as presentations, product demonstrations, white papers, trial management, and response documents.
• Travel to customer sites, conferences, and other related events as necessary, up to 50% of the time, to ensure face-to-face engagement and support.

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• 7 years of experience in a technical sales engineering role, preferably in security or cloud native environments, with a strong background in cybersecurity (e.g., threat detection, malware intelligence, cloud security posture management, or identity and access management systems).
• Ability to travel up to 50% of the time, as the role requires frequent engagement with customers and partners at their locations.

Preferred Qualifications

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field, or equivalent practical experience, demonstrating a high level of technical expertise and academic achievement.
• Certification in the Cloud or Security industry, showcasing specialized knowledge and commitment to professional development in cybersecurity and cloud technologies.
• Experience in implementing security solutions for enterprises, including threat detection and hunting, malware intelligence, cloud security posture management, or identity and access management systems, highlighting your ability to apply technical knowledge in real-world scenarios.
• Knowledge of product and solution market trends in the cybersecurity industry, such as ransomware, attack frameworks, zero trust, etc., indicating your awareness of current challenges and innovations in the field.
• Ability to speak publicly and deliver technical presentations with confidence and clarity, demonstrating strong communication and presentation skills.
• Excellent problem-solving, communication, presentation, and active listening skills, essential for success in a role that requires collaboration, customer engagement, and technical troubleshooting.

Skills and Competencies

To excel in this role, you will need to possess a combination of technical, business, and interpersonal skills. These include:

• Technical Expertise: Deep understanding of cybersecurity principles, cloud native environments, and Google Cloud Security products.
• Business Acumen: Ability to understand customer needs, identify business opportunities, and develop strategies to drive sales and growth.
• Communication and Presentation: Excellent skills in communicating technical information to both technical and non-technical audiences, with the ability to deliver compelling presentations and demos.
• Collaboration and Teamwork: Strong ability to work collaboratively with cross-functional teams, including sales, engineering, and customer success, to achieve common goals.
• Problem-Solving and Adaptability: Capacity to analyze complex technical problems, develop innovative solutions, and adapt to changing customer needs and market trends.

Career Growth Opportunities and Learning Benefits

At Google Cloud, we are committed to the growth and development of our employees. As a Customer Engineer, Security, you will have access to a wide range of training programs, workshops, and conferences to enhance your technical skills and knowledge. You will also be part of a global community of professionals who are passionate about cybersecurity and cloud technologies, providing opportunities for networking, collaboration, and mentorship. Our culture encourages innovation, creativity, and continuous learning, ensuring that you stay at the forefront of the latest technologies and industry trends.

Work Environment and Company Culture

Google Cloud is known for its dynamic, inclusive, and supportive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to contribute their best work. Our offices are designed to promote collaboration, creativity, and well-being, with amenities such as fitness centers, cafeterias, and recreational spaces. We also offer flexible work arrangements, recognizing the importance of work-life balance and individual needs.

Compensation, Perks, and Benefits

The US base salary range for this full-time position is $139,000-$213,000, supplemented by a bonus, equity, and a comprehensive benefits package. Our compensation philosophy is designed to reward performance, recognize individual contributions, and provide a competitive total rewards package. Benefits include health insurance, retirement savings plans, paid time off, and access to Google's products and services, among others. For more information on our benefits, please visit our website.

Conclusion

If you are a motivated and experienced technical sales engineering professional with a passion for cybersecurity and cloud technologies, we encourage you to apply for this exciting opportunity. As a Customer Engineer, Security, at Google Cloud, you will be part of a talented team that is shaping the future of cybersecurity and digital transformation. With your expertise, creativity, and commitment to customer success, you will play a critical role in driving our business forward and making a lasting impact in the industry. Apply now to embark on this challenging and rewarding journey with Google Cloud.