Experienced Funder Associate - Customer Service Representative for Retail & Lease Agreements (REMOTE Opportunity)

Join Our Team as a Remote Funder Associate - Elevate Customer Experience in the Automotive Finance Industry

Ultimate Staffing Services is seeking a highly skilled and detail-oriented Funder Associate to join our team on a fully remote basis. As a Funder Associate, you will play a critical role in evaluating, processing, and finalizing retail and lease agreements from various dealerships, ensuring a seamless customer experience and adherence to departmental protocols and guidelines.

About Our Company and the Automotive Finance Industry

Our company operates within the dynamic automotive finance industry, where adaptability and precision are paramount. We pride ourselves on delivering exceptional customer service and fostering a collaborative environment that drives business success. As a remote member of our team, you will be part of a forward-thinking organization that values innovation, integrity, and customer satisfaction.

Key Responsibilities

• Evaluate and Process Agreements: Scrutinize and authenticate retail and lease paperwork to ensure precision and adherence to HCA policies, established criteria, credit conditions, and state/federal laws.
• Manage Incoming Calls: Handle incoming calls from dealerships during peak hours to resolve pending matters as necessary, providing timely support and ensuring a seamless customer experience.
• Collaborate and Improve: Actively engage in coaching sessions and training to collaboratively devise solutions that improve individual and collective departmental performance, driving business growth and excellence.
• Adapt to Evolving Demands: Fulfill other assigned duties as required, demonstrating flexibility and a proactive approach to meeting business demands and evolving rules, regulations, and policies.

Essential Qualifications and Skills

To succeed in this role, you must possess:

• Effective Communication: Proficient in both written and verbal communication, with the ability to articulate complex information clearly and concisely.
• Numerical Aptitude: Aptitude for numerical analysis and calculations, ensuring accuracy and attention to detail in evaluating and processing agreements.
• Self-Driven and Proactive: A self-driven and proactive approach to work, with the ability to multitask and respond quickly in a fast-paced team setting.
• Detail-Oriented: Emphasis on accuracy and high-quality output, with a keen eye for detail and a commitment to delivering exceptional results.
• Advanced Problem-Solving: Advanced problem-solving abilities, with the capacity to analyze complex issues and develop effective solutions.
• Adaptability and Feedback: Ability to swiftly absorb and implement feedback, demonstrating a growth mindset and a willingness to continuously improve.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Previous experience in the automotive finance industry or a related field.
• Familiarity with HCA policies and procedures.
• Knowledge of state and federal laws governing retail and lease agreements.

Career Growth Opportunities and Learning Benefits

As a Funder Associate with our company, you will have access to:

• Ongoing Training and Development: Comprehensive training programs and coaching sessions designed to enhance your skills and knowledge, driving career growth and professional development.
• Career Advancement: Opportunities for career advancement within the organization, with a clear path for progression and professional growth.
• Collaborative Environment: A collaborative and dynamic work environment that fosters innovation, creativity, and teamwork.

Work Environment and Company Culture

As a fully remote member of our team, you will enjoy:

• Flexible Work Arrangements: The flexibility to work from anywhere, with a results-driven approach that prioritizes productivity and work-life balance.
• Inclusive Culture: An inclusive and diverse company culture that values individual perspectives and promotes a sense of community.
• State-of-the-Art Tools and Technology: Access to cutting-edge tools and technology, enabling you to perform your role efficiently and effectively.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $18.
• A 40-hour workweek, with a requirement to work weekends.
• A comprehensive benefits package, including opportunities for career growth and professional development.

Equal Employment Opportunity

Ultimate Staffing Services is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.

Join Our Team - Apply Today!

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Funder Associate with our company, you will play a critical role in driving business success and elevating the customer experience in the automotive finance industry. Apply now to join our team and take the first step towards a rewarding and challenging career!