Experienced Data Entry Clerk – Remote Energy Services Operations Coordinator
About Making Opportunity Count (MOC)
Welcome to Making Opportunity Count (MOC), a non-profit human services agency dedicated to fostering positive change in the lives of individuals and families in Fitchburg, MA. Our organization is committed to enhancing community growth, providing essential services, and promoting holistic well-being. At MOC, we believe that every individual deserves access to opportunities that empower them to thrive. Our dynamic team is united by a shared passion for making a lasting impact in the community.Position Overview
We are seeking an experienced Data Entry Clerk to join our team as a Remote Energy Services Operations Coordinator. As a valued member of our team, you will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. If you are a detail-oriented individual with excellent communication skills and a passion for making a difference, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a Remote Energy Services Operations Coordinator, your key responsibilities will include:- Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
- Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
- Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
- Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
- Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
- Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
- Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
- Attend all required staff meetings, supervision, training, and contractual meetings.
- Participate in mandatory agency training and other relevant professional development activities.
- Ensure strict confidentiality is maintained in all aspects of the role.
- Perform related work as required.
Essential Qualifications and Skills
To be successful in this role, you will need:- An Associate degree or equivalent professional experience.
- Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
- Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
- Bilingual in Spanish preferred.
Career Growth Opportunities and Learning Benefits
At MOC, we are committed to supporting the growth and development of our team members. As a Remote Energy Services Operations Coordinator, you will have access to:- Comprehensive training and professional development opportunities.
- Mentorship and coaching from experienced team members.
- Opportunities for advancement and career growth within the organization.
- Access to industry-leading software and technology.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our team is united by a shared passion for making a difference in the community, and we value collaboration, communication, and teamwork. We offer a dynamic and supportive work environment that encourages creativity, innovation, and growth.Compensation, Perks, and Benefits
As a valued member of our team, you will enjoy a range of fantastic benefits, including:- Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.
- Paid Time Off (PTO): Generous time off to relax and recharge.
- Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
- Student Loan Forgiveness: We're here to help ease your student loan burden.
- Tuition Remission: Invest in your education with our tuition remission program.
- Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
- Pet Insurance: Ensure your furry friends receive the best care.
- Employee Discounts: Access exclusive discounts and perks.