Experienced Customer Service Representative – Data Entry Remote Jobs (Work from Home) at Walgreens

Join the Walgreens Team and Make a Difference in the Lives of Millions

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and working in a dynamic environment? If so, we invite you to apply for the Experienced Customer Service Representative – Data Entry Remote Jobs (Work from Home) position at Walgreens, one of the largest and most respected pharmacy chains in the United States.

About Walgreens and WBA

Walgreens (www.walgreens.com) is a leading pharmacy chain and a subsidiary of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global healthcare, pharmacy, and retail leader with a rich legacy of serving communities. Our mission is to make a positive impact on people's lives through better health and wellbeing. With over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

Job Summary

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Work from Home) at Walgreens, you will be responsible for providing exceptional customer service to patients and clients, handling high-volume customer inquiries, and performing data entry tasks using Walgreens' pharmacy systems. You will work under the direct supervision of a manager and be accountable for adhering to company policies, procedures, and guidelines.

Key Responsibilities

* Utilize Walgreens' solution information entry techniques and rules to process new patient enrollment by entering information into the proper system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing medication data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related issues with special cases.
• Handle correspondence to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as necessary.
• Resolve External Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing according to individual plan requirements.
• Resolve phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise resolve External Exceptions.
• Provide support to pharmacists, both in-store and remotely.
• Identify and communicate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent.

• Basic level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
• Basic web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).

Preferred Qualifications

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At Walgreens, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, online courses, and mentorship opportunities. Our employees also have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Work Environment and Company Culture

Walgreens is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees. Our company culture is built on a foundation of teamwork, collaboration, and open communication.

Compensation, Perks, and Benefits

We offer a competitive salary of $27-$35 per hour, depending on experience. Our employees also enjoy a range of benefits, including:

• Comprehensive health insurance
• Retirement plans
• Paid time off
• Flexible scheduling
• Opportunities for career growth and development

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for the Experienced Customer Service Representative – Data Entry Remote Jobs (Work from Home) position at Walgreens. Please submit your application through our website or by clicking the link below: Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's mission to make a positive impact on people's lives through better health and wellbeing. Apply for this job