Experienced Seasonal Remote Customer Service Representative - Bilingual Spanish / English: Deliver Exceptional Customer Experiences from the Comfort of Your Home

About Us

At Concentrix + Webhelp, we're a global organization that's passionate about delivering exceptional customer experiences through innovative technology and a people-first approach. We're proud to be recognized as one of the world's Best Workplaces, Happiest Employees, and Best Companies for Career Growth every year. Our diverse team of 70+ nationalities from around the world comes together to reimagine careers and create meaningful connections with our customers.

Join Our Team

We're on a mission to help the world's best-known brands improve their businesses through exceptional customer experiences. As a remote Customer Service Representative - Seasonal (Bilingual: Spanish / English), you'll join a dynamic team of game-changers who are passionate about delivering exceptional customer service experiences. With a focus on career growth and personal development, we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Career Growth and Personal Development

This is a great opportunity to reimagine your career journey and develop friendships that will last a lifetime. We'll give you all the training, technologies, and continuing support you need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative - Seasonal (Bilingual: Spanish / English) (Remote) role include:

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

Computer and Internet Requirements

To ensure a seamless experience, you'll need to meet the following computer and internet requirements:

• Bring your own device (BYOD) - This position does not loan equipment
• Device must be a desktop or laptop computer (No Chromebooks, iPads, tablets, mobile phones, etc.)
• Operating System: Windows 10+, MacOS 10.15 or MacOS 12
• RAM: 8GB or higher
• Processor: Intel i5/AMD Ryzen 5 or higher
• Internet Requirements:
• DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
• Speeds: 10 mbps download and 3 mbps upload or higher
• While working, you will be required to hardwire with an ethernet cable

What's in It for You

At Concentrix + Webhelp, we champion our people and invest in their growth and well-being. As a remote Customer Service Representative - Seasonal (Bilingual: Spanish / English), you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Equal Opportunity Employer

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Apply Now!

Ready to take the next step in your career journey? Click the link below to apply: