Experienced Customer Service Representative - Data Entry Remote Jobs (Wfh) at Walgreens

Introduction

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a strong desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Experienced Customer Service Representative - Data Entry Remote Jobs (Wfh) position at Walgreens. As a valued member of our team, you will play a critical role in providing top-notch customer service, handling high-volume client requests, and ensuring seamless data entry processes.

About Walgreens and WBA

Walgreens (www.walgreens.com) is a leading retail pharmacy and healthcare company that is part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA). With a long history of commitment to communities, WBA's mission is to make a positive impact on people's lives through better health. As one of the largest pharmacy chains in the United States, Walgreens operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

Job Summary

As an Experienced Customer Service Representative - Data Entry Remote Jobs (Wfh) at Walgreens, you will be responsible for providing exceptional customer service, handling high-volume client requests, and ensuring seamless data entry processes. You will work under direct supervision and be accountable for utilizing Walgreens' solution information passage techniques and rules processes to enter patient and medication data into our systems. Your duties may vary depending on the assigned department.

Key Responsibilities

* Utilize Walgreens' solution information passage techniques and rules processes to enter patient and medication data into our systems.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing medication data, and decipher clinical abbreviations (SIG codes).
• Settle all data entry related to special cases.
• Handle correspondence to patients (inbound calls, chats, messages) and settle outbound calls to prescribers and patients as necessary.
• Settle Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements.
• Settle phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in other areas.
• Identify and communicate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent.

• Basic level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
• Basic web search skills to include opening a program, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing files).

Preferred Qualifications

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in using computer software and systems.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you will have opportunities for career growth and professional development. We offer a comprehensive training program to help you develop your skills and knowledge, and we encourage our employees to take ownership of their careers. You will also have access to a range of benefits, including:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• Comprehensive training program.
• Access to a range of benefits, including health insurance, retirement savings plan, and paid time off.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of respect, empathy, and open communication. We value diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• $27-$35 per hour.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off.
• Opportunities for career advancement and professional growth.

Conclusion

If you are a highly motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for the Experienced Customer Service Representative - Data Entry Remote Jobs (Wfh) position at Walgreens. As a valued member of our team, you will play a critical role in providing exceptional customer service, handling high-volume client requests, and ensuring seamless data entry processes. We offer a comprehensive training program, opportunities for career growth and professional development, and a range of benefits to support your well-being and success. Apply now and join our team of dedicated professionals who are passionate about making a positive impact on people's lives through better health. Apply for this job