Remote Customer Service Representative - Medicare Insurance Industry - Full-Time W-2 Employee with Competitive Salary and Comprehensive Benefits
Join Our Team: National United Medicare Advisors
At National United Medicare Advisors (NUMA), we're dedicated to providing exceptional Medicare insurance solutions to individuals aged 65 and above. As a fast-paced, growing agency based in Columbus, Ohio, we've successfully adapted to a remote work environment since the onset of COVID-19 in 2020. We're now seeking a highly skilled and experienced Remote Customer Service Representative to join our team!About Our Company Culture
NUMA is built on a foundation of professionalism, respect, and camaraderie. Our team is comprised of dedicated individuals who share a passion for delivering outstanding customer experiences. As a remote team member, you'll be part of a dynamic and supportive community that values collaboration, accountability, and growth.
Job Summary
As our ideal candidate, you'll possess a friendly, outgoing, and confident personality that shines through in every phone interaction. As the creator of first impressions, you'll play a vital role in ensuring that new clients have a positive experience with our company. If you're a motivated and organized individual with excellent verbal communication skills, we encourage you to apply for this exciting opportunity.Key Responsibilities:
- Answer phone calls and respond to client inquiries in a friendly, professional, and timely manner
- Provide exceptional customer service, addressing client concerns and resolving issues efficiently
- Enter data into multiple online systems, maintaining accurate and up-to-date records
- Multitask in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Collaborate with team members through video conferencing, ensuring seamless communication and a sense of belonging
- Develop and maintain a deep understanding of our products and services, staying up-to-date on industry developments and trends
Essential Qualifications:
- Minimum of 5 years of experience in a fast-paced office environment
- Minimum of 5 years of experience with one company in your work history
- Excellent verbal communication and interpersonal skills
- Positive attitude, confidence, and a friendly demeanor
- Good technical skills, with the ability to navigate PC or MAC and web applications
- Patience and understanding when working with clients aged 65+
- Ability to thrive in a fast-paced environment, staying organized and focused
Preferred Qualifications:
- Experience working in a fast-paced doctor's office or small insurance company
- Familiarity with Medicare insurance products and services
Work Environment and Requirements:
- Quiet, distraction-free home office with a PC or MAC and high-speed internet
- Availability to work from 8:30 am to 5 pm EST, Monday through Friday (40 hours/week)
- Ability to participate in video conferencing and online collaboration tools
What We Offer:
- Competitive salary of $40,000 per year
- On-the-job training and professional development assistance
- Paid time off (PTO) benefits:
- Earn 2 hours of PTO per pay period, starting immediately
- Accrue up to 160 hours of PTO per year, depending on tenure
- Full-time W-2 employee status with taxes withheld from your paycheck
Career Growth Opportunities:
At NUMA, we're committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you'll have opportunities to:
- Take on additional responsibilities and contribute to the success of our team
- Develop new skills and expertise through ongoing training and professional development
- Advance in your career, exploring new roles and opportunities within our organization
Why Join Our Team?
By joining NUMA, you'll become part of a dynamic and supportive team that's dedicated to making a positive impact in the lives of Medicare beneficiaries. Our company culture values:
- Exceptional customer service
- Collaboration and teamwork
- Professional growth and development
- Work-life balance and flexibility
How to Apply:
If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Don't miss this chance to join our team and start building a rewarding career in the Medicare insurance industry! Apply today and take the first step towards a fulfilling and challenging role. Apply for this job