Experienced Level 3 IT Technical Support Specialist - Remote & On-Site Opportunities with Comprehensive Benefits and Career Growth

About Us

Welcome to Workwarp, a dynamic and innovative company dedicated to providing top-notch technology solutions to businesses across North and South Carolina. Our team is built on a foundation of trust, respect, and a passion for delivering exceptional service. We're now seeking a highly skilled and motivated Level 3 IT Technical Support Specialist to join our team and help drive our mission forward.

Job Summary

As our ideal candidate, you will be a seasoned IT professional with a strong background in technical support, network administration, and problem-solving. You will be responsible for handling complex technical issues, providing advanced troubleshooting, and ensuring seamless technology operations for our company and clients. This is a unique opportunity to join a family-run business that prioritizes employee growth, offers competitive compensation, and provides a supportive work environment.

Key Responsibilities:

• Technical Support: Handle numerous higher-level technical issues for the company and clients, providing advanced troubleshooting and problem-solving skills.
• Network Administration: Assist with the installation, configuration, and monitoring of small networks and firewalls.
• Office 365 and MS Teams Support: Provide expert support for Office 365 applications, including MS Teams, and ensure seamless integration.
• Documentation and Reporting: Take detailed notes and reports on client issues, resolutions, and other relevant information.
• Multitasking and Time Management: Handle multiple tasks in rapid succession, prioritizing accuracy and attention to detail.
• Active Directory, VPN, and SQL: Work with Active Directory, VPN, and SQL servers to ensure smooth operations.
• Client Relationships: Build strong relationships with clients, providing exceptional service and support.
• Travel Requirements: Based out of Duncan, South Carolina, with 10% travel in SC/NC.

Requirements:

Essential Qualifications:

• Experience: Minimum 5 years of experience in an IT field, with a focus on technical support and network administration.
• Education: IT-related Associate's or Bachelor's Degree, or comparable experience.
• Technical Skills: Proficiency in Active Directory, Support, MS Teams, Office 365, SQL, Security, and VPN.
• MSP Experience: Experience working with Managed Service Providers (MSPs) and IT ticketing software.
• Communication: Excellent communication and interpersonal skills.

Preferred Qualifications:

• FM Audit, Connectwise, or IT Ticketing Software: Experience with FM Audit, Connectwise, or other IT ticketing software.
• SOPs: Experience writing Standard Operating Procedures (SOPs).
• IP Phones: Experience with IP Phones.

What We Offer:

Compensation and Benefits:

• Competitive Salary: $55,000 - $75,000 per year.
• Medical, Dental, and Vision: Comprehensive medical, dental, and vision insurance.
• Life Insurance and Disability: Life insurance and disability coverage.
• 401K with Company Match: 401K plan with company match.
• Paid Time Off and Holidays: Paid time off and holidays.
• Yearly Raises: Opportunities for yearly raises based on performance.
• Employee Assistance Programs: Employee assistance programs.
• Training and Development: Ongoing training and development opportunities.
• Presidents Club Trip: Annual trip for top employees (past trips include Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West).

Why Work for Workwarp?

At Workwarp, we're committed to creating a supportive and motivational work environment that prioritizes employee growth and well-being. Here are just a few reasons why you should consider joining our team:

• Family-Run Business: We're a family-run business that treats all employees like family.
• Career Growth: Opportunities for career growth and advancement.
• Comprehensive Benefits: Competitive compensation and comprehensive benefits package.
• Supportive Team: A supportive and motivational team environment.
• Annual Trip: All-inclusive annual trip for top employees.

How to Apply:

If you're a motivated and experienced IT professional looking for a new challenge, we want to hear from you! Apply today and join our team of dedicated professionals.