Experienced Customer Service Representative – Remote Durable Medical Equipment Dispatch

At blithequark, we're dedicated to providing exceptional hospice-focused durable medical equipment (DME) services across the United States. As a leading DME provider, we've built a reputation for reliability, efficiency, and compassion. Our team of professionals is passionate about making a difference in the lives of those who need our services. We're now seeking an experienced Customer Service Representative to join our remote team, working from the comfort of your own home.

About blithequark

blithequark is the premier DME provider in the hospice industry, with over a decade of experience serving patients and families across the country. Our network of over 250 DME providers and 48-state coverage ensures that we can deliver the highest level of care, no matter where our patients are located. As a Benefit Manager, we've partnered with multiple national hospice organizations to provide seamless, coordinated care.

Job Summary

As a Customer Service Representative at blithequark, you'll play a critical role in coordinating and dispatching driver routes to ensure efficient and effective delivery, pick-up, and service of durable medical equipment. You'll work closely with our technicians, customers, and clients to resolve issues, answer questions, and provide exceptional customer service. This is a full-time, remote position that requires a high level of organization, communication, and technical skills.

Key Responsibilities

* Receive and respond to inbound calls from clients, coordinating delivery of equipment, pick-up, maintenance, or changes in service

• Create patient records and capture complete information and equipment requests generated from authorized Hospice representatives in the company system
• Dispatch equipment and technicians as appropriate, following standard operating procedures
• Plan and coordinate equipment logistics on a day-to-day basis, reviewing the system for open orders and assessing technician availability
• Maintain inbound and outbound communication with technicians, verifying order receipt and relaying information pertinent to meet service levels and ensure technician safety
• Monitor job fulfillment of time-sensitive orders and routine orders, coordinating alternate route plans with technicians as needed
• Capture and document all conversations with customers, clients, and technicians in the company system, adhering to standard operating procedures
• Relay changes to requested service dates, service time frames, or equipment changes to the client and/or customer
• Frequently monitor email and/or other systems for inter-departmental communications, determining necessary internal action or communication required to fulfill company obligations

Essential Qualifications

* High school diploma or equivalent required

• At least one year of experience in a dispatch or closely related service coordination role
• Minimum of one year of experience in a customer-facing role, essential for performing customer service functions
• Previous experience working in a medical environment is preferred
• Strong interpersonal skills, with the ability to tailor verbal and written communications for both internal and external customers
• Ability to perform work in a fast-paced, high-volume, deadline-driven environment, utilizing time management, multi-tasking, and prioritization skills

Preferred Qualifications

* Experience working in a remote or home-based environment

• Familiarity with medical terminology and equipment
• Strong problem-solving and conflict resolution skills
• Ability to work in a team environment and collaborate with colleagues

Work Environment and Culture

At blithequark, we're committed to creating a positive, inclusive work environment that supports the well-being and growth of our employees. As a remote team member, you'll have the flexibility to work from the comfort of your own home, with access to the latest technology and equipment. We offer a competitive benefits package, including:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Compensation and Benefits

* $17.00 per hour

• Opportunities for career growth and professional development
• Flexible scheduling, including 10-hour and 8-hour shifts
• Monday to Friday schedule, with occasional weekend work as needed

Application Instructions

If you're a motivated, customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job