Experienced Customer Service/Technical Support Representative – Remote Work Opportunity with blithequark

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you want to join a company that consistently earns prestigious awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth"? Then, a remote Customer Service/Technical Support Representative position at blithequark is the perfect fit for you!

About blithequark

blithequark is a global organization that empowers its employees to reimagine their careers while fostering a culture of diversity, equity, and inclusion. Our team members from 40 countries come together as "One blithequark" to provide exceptional customer experiences, drive innovation, and leverage cutting-edge technologies. As a remote Customer Service/Technical Support Representative, you'll be part of a dynamic team that helps the world's best-known brands improve their businesses.

Career Growth and Personal Development

This is an excellent opportunity to develop a new career path while making lifelong friends at blithequark. We'll provide you with comprehensive training, state-of-the-art technologies, and ongoing support to ensure your success. Moreover, blithequark offers a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.

Key Responsibilities

As a remote Customer Service/Technical Support Representative at blithequark, you'll be responsible for:

• Assisting external users of our technical products or services by answering questions and resolving problems related to hardware, software, networking, or other designated client products.
• Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products.
• Providing customer experience-focused troubleshooting, rather than traditional transactional approaches.
• De-escalating customers and following the appropriate escalation path to resolve technical issues.
• Ensuring that the service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listening attentively to customer needs and concerns, demonstrating empathy while maximizing the opportunity to build rapport with the customer.
• Probing for understanding and resolving problems that are generally unstructured and require extensive use of conceptual thinking skills.

Your Qualifications

To succeed in this role, you'll need:

• One year of related technical experience, preferably in a customer-facing environment.
• A non-Apple, non-Chromebook personal desktop or laptop (BYOD policy).
• Relevant technical expertise related to our program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair.
• A courteous and strong customer service orientation.
• Effective communication skills, both written and verbal.
• Ability to learn, including strong problem-solving skills.
• Dependability and attention to detail.
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently with minimal supervision.
• Patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

What's in it for you?

At blithequark, we're committed to investing in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. As a remote Customer Service/Technical Support Representative, you'll enjoy:

• A comprehensive benefits package, including medical, dental, vision, and an employee assistance program (EAP).
• A 401K plan (U.S. only) and stock purchasing program.
• Opportunities to support our communities and world through events like World Clean Up Day and #MyOneEarthPromise.
• Celebrations of Diversity, Equity, and Inclusion, including Juneteenth, Pride Month, Black History Month, National Women's Day, and local community events.
• Paid training and continuing support to aid in your career path and personal development.
• Career growth opportunities, including clear paths for development and leadership roles.
• Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create a strong foundation for a rewarding career.
• Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond.
• Trained wellness partners and wellness training opportunities to support your well-being.

Reimagine the Best Version of You!

If this opportunity resonates with you, we encourage you to apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" – proudly united as "One blithequark."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full-time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer:

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish. Apply Job! For more such jobs, please click here! Apply for this job