Experienced Air Customer Service Agent – Remote US Opportunity with blithequark
Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as an Air Customer Service Agent. This is a unique opportunity to work remotely from the comfort of your own home, providing exceptional support to our guests while exploring the world of air travel.
About blithequark
blithequark is a leading company in the travel and hospitality industry, dedicated to delivering unforgettable experiences to our guests. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a vibrant community that values collaboration, creativity, and continuous learning.
Responsibilities
As an Air Customer Service Agent, you'll play a critical role in ensuring our guests receive exceptional support and service. Your responsibilities will include:
* Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to their queries and concerns.
* Amending major schedule changes, performing ticketing activities, and resolving issues related to air travel.
* Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
* Realigning pricing within PNR to collect additional money outside final payment.
* Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
* Assigning ancillary services to guests when requested.
* Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
* Researching air schedules booked for crew outside of budget.
* Processing last-minute crew changes in regards to air accommodations.
* Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
* Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
* Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
* Demonstrating commitment through behaviors and performance that are aligned with our core values.
* Exhibiting integrity, fairness, and professionalism in everyday conduct.
* Performing any additional duties assigned by leadership.
Requirements
To succeed in this role, you'll need:
* Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
* Proficiency in Microsoft Word, Excel, and Outlook.
* Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
* Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
* Must be legally authorized to work in the United States. blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
What You Can Expect
As a member of our team, you can expect:
* Cruise and travel privileges for you and your family.
* Health benefits.
* 401(k) plan.
* Employee Stock Purchase Plan.
* Training & Professional Development opportunities.
* Tuition & Professional Certification Reimbursement.
* Rewards & Incentives.
* A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience.
Our Culture
At blithequark, we believe that our people are our greatest asset. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.
How to Apply
If you're passionate about delivering exceptional customer service and have a strong background in the travel industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and don't forget to follow us on social media to stay up-to-date on the latest news and job openings at blithequark.